INBOX & LIVE CHAT
AI and human agents.
One shared Inbox.
Manage conversations in one shared Inbox. AI agents handle requests, while your team joins live chat whenever needed, with full conversation context.
How work flows
AI resolves. Your team steps in when needed.Customer asks
A question or request.
AI handles the request
Answers from your knowledge. Collects details or books.
Issue resolved
An answer or a completed next step.
When a person is needed
Human Handoff
Your team replies in Inbox with full context.
INSIDE THE INBOX
A workspace built
for your team.
Your team can take over live chats, review conversation history and details, and respond while AI is paused. Once human support is complete, AI can resume.
AI + Human Collaboration
The right agent for every conversation.
Keep conversations moving with the right balance of automation and personal attention, all within one shared Inbox.
AI handles requests from start to finish
AI agents use your knowledge, data, and connected tools to resolve inquiries, complete tasks, and move conversations forward automatically.
Your team joins when needed
Step into any conversation through live chat, review the full history, and respond directly without asking customers to repeat themselves.
shared inboxAI + your team
Channels, connected
Different channels.
Same experience.
Whether customers reach out through your website, WhatsApp, or Chat Portal, your team can view and respond to their messages from a central Inbox, with the full conversation history available.
Knowledge + workflows
The engine behind
the first reply.
Router decides which nodes the conversation needs. Those nodes find answers, collect details, book appointments, or bring in your team.
How you configure the AIAI Answer
AI Answer with Scheduling enabled checks connected calendar availability, offers times, collects required details, and books in-thread.
Handoff destinations
Your Inbox.
Or your existing tools.
Use AskHandle's built-in Inbox for live chat and human handoff, or connect your existing support tools. Either way, AI agents continue handling customer requests until human assistance is needed.
Explore Human HandoffAskHandle Inbox
Take over, respond, and resume AI.
Connect other support systems through webhooks.
Reporting
Understand every conversation.
Track conversation volume, topics, and activity across channels. Organize reports around the topics that matter to your business and receive scheduled updates by email.
Explore ReportsBUILT FOR CONTINUOUS CONVERSATIONS
Everything connected,
from AI to live chat.
Keep conversations organized as they move between AI and human agents, with full context, direct human responses, and the ability to resume automation.
| Shared Inbox | Live chat | Human handoff | Conversation history | Resume AI | WhatsApp + Web |
|---|---|---|---|---|---|
| All conversations in one place | Respond directly to customers | Transfer with full context | Review past conversations | Return control to AI | Both channels, one Inbox |
GET STARTED WITH ASKHANDLE
Start free.
Grow with your team.
Bring AI agents, live chat, and your team together on one platform. Explore the features at your own pace and expand as your business grows.
A few clear answers
Before your
team steps in.
What is a shared Inbox for AI and human agents?
A shared Inbox brings AI and human conversations together in one place. AskHandle's AI agents can resolve requests independently, while your team can join live chats, review conversation history, and take over whenever personal attention is needed.
How do AI and humans work together?
AI handles the first reply and repetitive questions. Human Handoff pauses AI and sends the conversation to Inbox. A team member claims it, reviews the history and collected fields, and replies in the same thread. When finished, they choose Resume AI for future messages.
Can I handle WhatsApp and web in one place?
Yes. AskHandle Inbox receives handoffs from WhatsApp Business, website messenger, and chat portal. The same AI agent uses the same knowledge and workflow rules across these channels. Replies stay on the channel where the customer started.
Do I need Zendesk?
No. AskHandle includes Inbox for your team's live conversations. If you already have a support desk, Human Handoff can send requests to HubSpot, Intercom, or a webhook. A Zendesk workflow would require a configured integration through that webhook; it is not a native Zendesk handoff destination.
Do you replace voice call centers?
No. AskHandle’s contact center handles messaging. AskHandle is not a full voice, email, or workforce management suite. It fits growing teams that want AI first response and human support for those messaging channels.
Can the AI book an appointment before handing off?
Yes. AI Answer with Scheduling enabled understands the request, checks connected calendar availability, offers available times, collects configured required details, and schedules the appointment inside the conversation.
What can I report on today?
Reports show conversation counts and percentages by topic and channel for a selected time period. You can define your own topics and schedule daily, weekly, or monthly email delivery.