Account & Billing
How can I track and analyze my AI agent performance?
Updated May 5, 2026
The Reports & Analytics section lets you understand how your AI agents interact with users. You can track performance, identify trends, and use data insights to improve your AI flows.
You can:
- Track conversation metrics
- Analyze sentiment and outcomes
- Identify top topics of interest
- Generate downloadable reports (PDF)
- Customize reporting using topic labels
How to access Reports
- Go to the top-right corner of the platform
- Click on your account name
- Select “Reports & Analytics” from the dropdown menu
Generating a Report
- Select a time period (e.g., month)
- Click “Generate Report”
- (Optional) Download as PDF
⚠️ Note: Generating a report consumes credits.
Key Metrics Explained
Conversation Metrics
- Total conversations
- Total messages
- Average messages per conversation
Engagement Insights
- Peak hours (busiest times)
- Active days
Sentiment Analysis
- Positive
- Neutral
- Negative
Helps you understand user satisfaction.
Topic-Based Reporting (Key Feature)
What are Topics?
Topics are custom categories you define to organize conversations based on user intent.
Examples:
- Sales Opportunity
- Customer Support
- Pricing Questions
- Feature Requests
How Topics Work
- After a conversation ends, AI analyzes the interaction
- It classifies the conversation into one of your defined topics
- Reports are then structured around these topics
This allows you to:
- Understand what users are asking about
- Track trends by category
- Focus on high-value conversations (e.g., sales)
Creating Topic Labels
- Click “Configure topics”
- Click “Create Topic”
- Enter:
- Topic name
- Keywords (comma-separated)
- Color (optional)
- Click “Create”
💡 Tip: Keywords help AI understand what each topic represents.
Top Topics Section
Displays:
- Most frequent topics
- Number of conversations per topic
- Percentage of total conversations
Conversation Outcomes
Shows how conversations end:
- Closed by user
- Expired
- Reached exit node
- Other
Credits by Channel
Breaks down usage across:
- Chat portal
- API
- Test chat
Usage by AI Agent
Shows:
- Conversations per agent
- Messages per agent
Tips & Best Practices
- Define clear topics aligned with your business goals
- Regularly review reports to identify trends
- Adjust AI flows based on high-frequency topics
- Use sentiment analysis to improve user experience
- Export reports for team sharing
Common Mistakes to Avoid
- Not setting up topics
- Using too many vague or overlapping topics
- Ignoring sentiment data
- Not reviewing reports regularly