AskHandle customer support
Trust the answer.
Hand off the rest.
Customers write about returns, shipments, and setup. AskHandle answers from the policies, guides, and records your team already trusts. When the case needs a person, your team receives the conversation instead of a customer starting over.
The problem
The repeated question
is not the risk
Most support messages are already answered in a policy, a guide, or a spreadsheet. AskHandle runs that known answer, and keeps the exception with your team.
- 01
Policy, how-to, and troubleshooting answers
Document Search finds the passage in your help articles, policy PDFs, or product guides. AI Answer explains that passage in the conversation and does not invent a policy that is not in the source.
- 02
Exact record lookups
Data Search reads a field from your spreadsheet, such as an order, SKU, warranty window, store, or service code. The reply uses that value.
- 03
- 04
A person for exceptions
Router sends refund exceptions, billing disputes, account access, and unresolved troubleshooting to Human Handoff. Your team receives the conversation and the details already collected.
- 05
A call can be booked in the same thread
When the next step is a call, AI Answer with Scheduling checks connected calendar availability, offers open times, and books the meeting in the conversation.
The same evening
One case, from the
policy to a person
Policy questions, setup help, and account how-tos finish from your own content. A damaged arrival, a billing dispute, or anything outside that content still reaches your team.
Returns, warranties, shipping
Policy & FAQ deflection
AskHandle answers returns, warranties, and shipping rules from your documents.
Answered from your docs
Return Policy
You can return any unused item within 30 days of delivery for a full refund. Start a return from your order history and we'll email a prepaid label.
Example policy document“You can return any unused item within 30 days of delivery for a full refund.”
Source-backed answerWhy teams trust it
Your sources
stay in charge
Upload help docs, return policies, SOPs, and product guides. Document Search finds the passage, and AI Answer explains it without offering a refund the policy does not allow. Change the document, and the next conversation uses it.
Data Search reads an exact field from a spreadsheet, such as a plan, SKU, warranty window, or service code, before any reply is written.
Explore answers from your data- AI resolves the known pathPolicies, how-tos, and documented troubleshooting complete without waiting for an agent seat.
- Humans take judgment callsBilling disputes, account access, goodwill exceptions, and anything outside policy scope can escalate with context.
- Workflows improve over timeWhen a topic keeps reaching a person, update the knowledge or the Router path. The next customer gets that better path.
A person when it counts · Example
- Request
- Refund exception for a damaged item
- Next step
- A specialist continues with the conversation
Anything that needs account action, refund approval, or personal judgment can route to your team instead of forcing a generic AI reply.
Typical questions your agent handles alone
- What's your return policy for online orders?
- How do I reset my password?
- Do you ship internationally, and how long does it take?
- Can I change my subscription plan mid-cycle?
- Where can I find the troubleshooting guide for setup?
Where customers already are
The same run, on the
website and WhatsApp
A visitor can ask from the page they are on, or from WhatsApp after the office has closed. The answer is still tied to your policy, and the exception still reaches your team.
The first response is useful even when no one is at the desk.
Compare AskHandle with Tidio, Intercom, and Zendesk, or see all platform comparisons.
Sunday evening
A useful first response, even after hours
How the platform runs it
Each message follows
a path you trust
AskHandle classifies the request, retrieves the source, answers, or hands the conversation to a person. These are skills you turn on, not a custom project.
Router re-routes when a customer switches from a policy question to troubleshooting mid-conversation. Billing disputes, account access, or anything the documents cannot confirm can transfer to a person with the conversation context intact.
How teams begin
Go live on the questions
you can already answer.
You do not need a finished workflow on day one. Most teams start with one AI Answer node, then add lookup and handoff when a real case asks for them.
Explore the AI agent builder- 01
Answer the common questions first
Start with AI Answer. Add your tone, policies, and common questions to that node's instructions, then go live on the website or WhatsApp.
- 02
Ground answers in the full source
Add Document Search when the knowledge is a help center, a manual, or policy PDFs. Replies then come from those documents, not from a short pasted summary.
- 03
Add lookup, intake, and handoff
Add Router to separate topics, Data Search to read exact fields from your spreadsheets, AI Form to collect case details, and Human Handoff when a person should take over.
Each of those stages is a working support agent. Connect your support knowledge, then publish on the website messenger, a shareable chat page, or WhatsApp.
Questions
Before you put it
in front of customers
What this support run covers, how answers stay tied to your sources, and when your team takes over.
Can an AI agent handle customer support on WhatsApp and the website?
Yes. AskHandle runs the same support workflow on the website messenger and on WhatsApp. The agent answers from your documents, collects the details a request needs, and hands the conversation to a person with that context.
What is included in AskHandle's customer support solution?
Documented answers, exact record lookup, case intake, scheduling, and human handoff. Document Search and AI Answer cover policies, how-tos, and troubleshooting. Data Search reads a field from your spreadsheets. AI Form collects the details a case needs. AI Answer with Scheduling can book a call from connected calendar availability. Router sends exceptions to Human Handoff with that context.
Will this replace my support team?
No. It changes what your team spends time on. AskHandle handles documented questions, record lookups, and intake. Your team handles exceptions, cases that need account access, and work that needs judgment. Many teams keep their existing helpdesk and put AskHandle in front as the automation layer.
How does the agent stay accurate on policy answers?
Document Search retrieves relevant passages from your uploaded knowledge before AI Answer writes the reply. When a policy changes, update the document. The next conversation uses the new source.
Can one agent handle support and sales?
Yes. In the same AskHandle agent, Router can send support questions into this support workflow and sales inquiries into lead capture.
Can AskHandle book a support call in the conversation?
Yes. AI Answer with Scheduling checks connected calendar availability, offers open times, collects the required details, and books the meeting in the conversation.
AskHandle customer support
Run the support your
customers can trust
Connect the sources your team already stands behind. AskHandle answers from them, on your website and on WhatsApp. Your people keep the cases that need a person.