AI Answer.

AI Answer does not require a custom prompt before it can work.

With the default configuration, the node can answer using general public information and Live web browsing is enabled by default. When current information is needed, the AI can browse the internet and use that information in its response.

This makes AI Answer useful immediately.

For example:

What is the weather in Miami this weekend?

What time zone is Tokyo in?

What are the main airports serving London?

What happened in the market today?

When the question requires current information, the node can use live web browsing rather than relying only on general model knowledge.

For many businesses, though, the real value comes from configuring the node for a specific job.

The main instruction area in AI Answer lets you define how the AI should behave after the user starts the conversation.

You can describe:

• its role
• its job
• what it should help with
• how it should communicate
• what information it should use
• what it should avoid
• how detailed its answers should be
• how it should handle uncertainty
• when it should ask follow-up questions
• what limits or rules it should follow

A simple instruction might be:

You help guests with questions about this vacation rental. Answer clearly and concisely. Use the property information below when responding. Do not invent policies or amenities that are not provided.

A more detailed instruction can define tone, workflow, boundaries, escalation rules, terminology, and other behavior.

The prompt is not the opening greeting. The opening greeting is configured separately on the Start node.

Customers do not have to write a full instruction set from scratch.

The Draft with AI option lets you describe the job in a sentence or two and generate a more complete briefing that can then be edited.

For example:

Answer vacation rental questions warmly and concisely.

AI Answer can turn that into a more structured set of instructions.

This is useful for customers who know what they want the agent to do but do not want to write a long prompt themselves.

The generated draft remains editable.

AI Answer can contain up to 200,000 words of customer-provided knowledge and instructions.

This makes it possible to give the node a substantial knowledge base without adding a separate retrieval node.

You can include information such as:

• company information
• policies
• service descriptions
• pricing guidance
• operating procedures
• product information
• property details
• travel information
• FAQs
• internal instructions
• terminology
• approved responses
• process descriptions

If you want the AI to rely only on the information you provide, that behavior can be defined in the node instructions.

For example:

Answer only using the information provided below. If the answer is not available, say that you do not have enough information and do not guess.

This gives customers direct control over the knowledge and behavior of the AI.

AI Answer can hold a large amount of information directly in its briefing, but that is different from Document Search.

Use AI Answer when the knowledge should be directly available to the conversational AI together with its instructions and role.

Use Document Search when the agent needs to search dedicated documents or knowledge sources and retrieve relevant information from them as part of the workflow.

A simple agent may only need AI Answer.

A larger knowledge operation may use Router, Document Search, Data Search, AI Answer, and other nodes together.

Live web browsing is enabled by default.

When enabled, AI Answer can look up current information while responding.

This is useful when answers may depend on information that changes over time, such as:

• current weather
• news
• dates
• public events
• current travel information
• changing business information
• other real-time facts

If live information is not needed, the customer can turn web browsing off.

This is important when the agent should stay within a controlled set of instructions or knowledge instead of searching the public internet.

Customers can keep live web browsing enabled while restricting where the AI is allowed to search.

Instead of letting the node browse any public website, the customer can define approved websites or URLs.

For example, a travel agent might allow the AI to use:

• the agency's own website
• an airline's website
• an airport website
• a tourism authority website

A membership organization might limit browsing to its own public site and selected official sources.

This gives businesses a middle ground between:

No web access

and

Open web access

The AI can still retrieve current information, but only from websites the customer has approved.