September 16, 2025
Elise Taylor · 6 min read
The rise of AI is shaking up many industries, and one area where the impact is particularly significant is in SaaS companies that rely on the per-seat business model. Traditionally, these companies charge customers based on the number of users, or seats, accessing their software. But with AI’s ability to handle the work of multiple human employees, this model is facing serious challenges. AI can take on tasks at scale, reducing the need for multiple human users—and by extension, the number of seats needed.