How to Contact APS Customer Service

Arizona Public Service (APS) is the largest energy company in Arizona, serving approximately 1.4 million homes and businesses in 11 of the state's 15 counties. APS is committed to delivering affordable, clean, and reliable energy. If you have questions, concerns, or issues regarding your APS account or services, there are several convenient ways to contact their customer service team.

Contacting APS by Phone

One of the most direct ways to reach APS customer service is by phone. They have dedicated phone lines available 24/7 to assist customers with various needs. Here are some important APS customer service phone numbers:

Main Line: Call (602) 371-7171 or (800) 253-9405 for general inquiries, account-related questions, or to report issues.
Credit Line: For inquiries about your credit, contact the APS Credit Line at (602) 371-7607 or (800) 253-9409.
Payment Line: To discuss billing or payment arrangements, call the APS Payment Line at (602) 371-6555 or (866) 776-0445.
Website Support: For technical issues related to the APS website, reach the Website Support team at (602) 371-5775 or (800) 659-2975.
Outage Hotline: To report a power outage, call the APS Outage Hotline at (602) 371-3680 or (855) 688-2437.
Billing Questions: For specific billing inquiries, contact the APS Billing Questions line at (800) 253-9405.

APS also provides services for the hearing impaired. Relevant contact information is available on their official website.

Online Support and Resources

In addition to phone assistance, APS offers various online resources and support options. Their website includes a comprehensive FAQ section with answers to frequently asked questions about managing your account, solar programs, and more. Access the Help & Support FAQs on their website.

If you prefer to manage your account online or need troubleshooting guidance, APS provides an online service troubleshooter. You will need your account number to access this tool.

Visiting APS Customer Service Offices

While APS customer service inquiries can primarily be handled over the phone or online, you can also visit their customer service offices for in-person assistance. For the most up-to-date information on visiting their offices, check their official website.

Contacting APS by Mail

If you prefer traditional mail, you may send correspondence to APS through the postal service. Their mailing address is as follows:

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Additional APS Contacts

For further assistance or specific concerns, APS provides additional contact information. You can find various phone numbers to reach APS for personal or business-related matters on their website.

Contacting APS customer service is straightforward with multiple options available. Whether you reach out by phone, explore online resources, visit their customer service offices, or contact them by mail, APS is committed to providing the assistance you need.

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