How to Contact APS Customer Service

Arizona Public Service (APS) is the largest energy company in Arizona, serving approximately 1.4 million homes and businesses in 11 of Arizona's 15 counties. With a commitment to delivering affordable, clean, and reliable energy, APS understands the importance of providing excellent customer service. If you have any questions, concerns, or issues regarding your APS account or services, there are several convenient ways to contact their customer service team.

Contacting APS by Phone

One of the most direct ways to reach APS customer service is by phone. They have dedicated phone lines available 24/7 to assist customers with various needs. Here are some important APS customer service phone numbers:

1. Main Line: You can reach the APS main line by calling (602) 371-7171 or (800) 253-9405. This number can be used for general inquiries, account-related questions, or to report any issues.
2. Credit Line: If you have questions or concerns regarding your credit, you can contact the APS Credit Line at (602) 371-7607 or (800) 253-9409.
3. Payment Line: To inquire about billing or discuss payment arrangements, you can call the APS Payment Line at (602) 371-6555 or (866) 776-0445.
4. Website Support: If you are experiencing any technical issues or need assistance with the APS website, you can contact their Website Support team at (602) 371-5775 or (800) 659-2975.
5. Outage Hotline: In case of a power outage, it is important to report it to APS. You can do so by calling the APS Outage Hotline at (602) 371-3680 or (855) 688-2437.
6. Billing Questions: For specific inquiries related to billing, you can contact the APS Billing Questions line at (800) 253-9405.

Please note that APS also provides services for the hearing impaired, and you can find relevant contact information on their official website.

Online Support and Resources

In addition to phone assistance, APS offers an array of online resources and support options. Their website provides a comprehensive FAQ section where you can find answers to frequently asked questions about managing your account, solar programs, and more. To access the Help & Support FAQs, visit https://www.aps.com/en/Utility/Help.

If you prefer to manage your account online or need some troubleshooting guidance, APS offers an online service troubleshooter. You may access this tool using your account number. Visit https://savepaying.com/aps-phone-number-to/ to explore this option.

Visiting APS Customer Service Offices

While APS customer service inquiries can primarily be handled over the phone or online, the option to visit their customer service offices is also available. APS has physical locations where customers can seek assistance or resolve any account-related issues in person. However, it is important to note that APS closed its customer service offices from 2016 to 2018. For the most up-to-date information on visiting their offices, it is advised to check their official website.

Contacting APS by Mail

If you prefer traditional mail as a means of communication, you may send correspondence to APS through the postal service. Their mailing address is as follows:

APS
P.O. Box 25704
Albuquerque, NM 87125-0704

Additional APS Contacts

For individuals who require further assistance or have specific concerns, APS provides additional contact information. By visiting https://www.complaintsboard.com/arizona-public-service-aps-b107947/contacts, you will find various phone numbers to reach APS for personal or business-related matters.

Conclusion

Contacting APS customer service is made hassle-free with multiple convenient options available. Whether you choose to reach out by phone, explore online resources, visit their customer service offices, or contact them by mail, APS is dedicated to providing the assistance you need. For more information about APS services, policies, or to access their online support resources, visit their official website at https://www.aps.com/.