What are AI Answer skills?

AI Answer skills give an AI Answer node additional capabilities beyond generating a conversational response.

Depending on the job you want your AI agent to perform, you can enable skills that let it:

• Search the live web
• Perform calculations using your formula
• Check availability and book appointments
• Send configured emails
• Show product or service cards
• Show images
• Show photo albums

Skills stay inside the AI Answer node. You do not need to create a separate workflow node for each capability.

How AI Answer skills work

AI Answer handles the conversation and decides when an enabled skill is needed based on the customer's request and the configuration you provide.

For example, an AI Answer node could:

1. Answer questions about your services
2. Calculate an estimate when the customer asks for pricing
3. Show relevant service options
4. Book an appointment
5. Send configured information by email

These actions can happen inside the same conversation.

You decide which skills the AI Answer node is allowed to use.

Where to find AI Answer skills

Open the AI Answer node in your workflow.

The node settings include the available capabilities and skills that can be enabled for that AI Answer node.

Only enable the skills that are useful for the job the node needs to perform.

Some capabilities may require additional configuration before they can be used.

Live Web Search

Live Web Search allows AI Answer to search the public web when current information is needed.

This is useful for information that can change over time, such as:

• Weather
• News
• Opening hours
• Travel information
• Events
• Current public information
• Information from websites you allow

Live Web Search can also be restricted to approved websites when you want the AI agent to use current information from specific sources.

Live Web Search is enabled by default and can be turned off when the AI agent should not search the internet.

Example

A guest asks:

“What will the weather be like this weekend?”

AI Answer can use Live Web Search to find current weather information and respond inside the conversation.

For a detailed setup guide, see How does Live Web Search work?

Calculations

Calculations let AI Answer collect required values from the customer and run a formula you configure.

The calculation is based on the variables and formula defined by your business.

This is useful for:

• Price estimates
• Insurance estimates
• Service quotes
• Fees
• Quantity calculations
• Financing examples
• Project estimates
• Other formula-based results

Example

A customer asks for an estimate.

The AI agent can collect the information required by the formula, such as:

• Property size
• Service type
• Number of visits

Once the required values are available, the configured calculation produces the result.

For a detailed setup guide, see How do Calculations work?

Scheduling

Scheduling lets AI Answer check real availability and help the customer book an appointment during the conversation.

This can be useful for:

• Consultations
• Service appointments
• Property visits
• Sales calls
• Tours
• Meetings
• Other bookable appointments

The AI agent can collect the information required for the booking and help the customer choose from available times.

Example

A customer says:

“Can I book a consultation for Thursday?”

AI Answer with Scheduling enabled can check availability and continue the booking process without sending the customer into a separate conversation.

For a detailed setup guide, see How does Scheduling work?

Send Email

The Send Email skill lets AI Answer send configured information or material to a customer's email address.

This can be useful for sending:

• Brochures
• Pricing information
• Service information
• Property details
• Application documents
• Event information
• Travel information
• Follow-up material

The AI agent can ask for the customer's email address when it is needed or use an email address that is already available from the conversation or pre-chat information.

Example

A customer says:

“Can you email me the brochure?”

AI Answer can collect the email address if necessary and send the configured material.

For a detailed setup guide, see How do email actions work?

Product Cards

Product Cards let AI Answer show structured products, services, properties, or other offerings inside the conversation instead of returning only text.

Cards can make it easier for customers to review and compare relevant options.

This can be useful for:

• Products
• Services
• Hotel rooms
• Properties
• Vehicles
• Packages
• Other structured offerings

Example

A customer asks:

“Which options do you have for a family of four?”

AI Answer can respond with relevant options as cards when Product Cards are configured and enabled.

For a detailed setup guide, see How do Product Cards work?

Image Answers

Image Answers let AI Answer include relevant images as part of a response.

This is useful when seeing something helps answer the customer's question.

Examples can include:

• A product
• A room
• A property
• A destination
• A venue
• A service example
• Other visual information

Example

A guest asks:

“What does the pool area look like?”

AI Answer can return the relevant image when Image Answers are configured and enabled.

For a detailed setup guide, see How do Image Answers work?

Albums

Albums let AI Answer show a collection of related photos when one image is not enough.

This can be useful for:

• Hotel rooms
• Vacation rentals
• Properties
• Event venues
• Products
• Destinations
• Portfolios
• Other visual collections

Example

A customer asks:

“Can I see more photos of the apartment?”

AI Answer can show the configured album associated with that property or offering.

For a detailed setup guide, see How do Albums work?

Do I need to enable every skill?

No.

Enable only the skills that the AI agent needs for its job.

For example, an FAQ-focused AI agent may only need AI Answer and Live Web Search.

A service business might use:

• Calculations
• Scheduling
• Send Email

A property or hospitality agent might use:

• Live Web Search
• Scheduling
• Image Answers
• Albums

An e-commerce or product-discovery agent might use:

• Product Cards
• Calculations
• Image Answers

Keeping the configuration focused makes the AI agent easier to manage and test.

Can one AI Answer node use multiple skills?

Yes.

A single AI Answer node can combine multiple enabled skills.

For example, a customer could:

1. Ask questions about a service
2. Request an estimate
3. Receive the calculated result
4. Ask to book an appointment
5. Choose an available time
6. Receive configured information by email

The customer experiences one continuous conversation even though the AI agent is using different capabilities along the way.

Skills vs. other AskHandle nodes

Skills extend what AI Answer can do.

Other workflow responsibilities remain separate nodes.

For example:

• Use Router to send different customer intents to different paths
• Use Document Search to search dedicated documents and written knowledge
• Use Data Search to search structured records in CSV or Excel data
• Use AI Form to collect several structured answers
• Use Question to collect one specific answer
• Use Human Handoff when a person needs to take over

Skills are useful when AI Answer should take an action or present richer information while continuing the conversation.

Example: service business

A service business could use one AI Answer node to:

• Explain available services
• Answer common questions
• Calculate an estimate
• Show relevant service cards
• Book an appointment
• Email additional information

The workflow could remain as simple as:

Start → AI Answer

More nodes can be added later if the agent needs routing, structured data, forms, document retrieval, or human handoff.

Example: hotel or vacation rental

An AI Answer node could:

• Answer guest questions
• Use Live Web Search for current local information
• Show room or property images
• Show a photo album
• Help the guest book an available service or appointment
• Email configured information when requested

The skills available to the AI agent depend on what you enable and configure.

Choosing which skills to enable

Before enabling a skill, ask:

• Does the AI agent need this capability?
• What should trigger it?
• What information does it need from the customer?
• What should happen after the skill runs?
• Does the result need to be controlled by a formula, configured content, or approved source?
• Have I tested both normal requests and missing-information cases?

A focused set of skills is usually easier to maintain than enabling every available capability.

Test each skill before publishing

After enabling a skill, test the AI agent with realistic customer requests.

Check that:

• The skill runs when it should
• It does not run when it should not
• Required customer information is collected
• The returned result is correct
• The conversation remains natural
• The next step works as expected

If an AI Answer node uses several skills, test them individually and together.

Related guides

For detailed instructions, see:

• How does Live Web Search work?
• How do Calculations work?
• How does Scheduling work?
• How do Product Cards work?
• How do Image Answers work?
• How do Albums work?
• How do email actions work?
• How to use the AI Answer node
• Which AskHandle node should I use?