Metro Travel Pack
$98- Fits laptops up to 16"
- Water-resistant
- 38L capacity
AI Agent for Ecommerce and Online Retail
From product discovery to post-purchase support.
Help shoppers discover the right products, get clear answers before they buy, and handle shipping, order, and return questions after checkout. When a conversation needs more attention, your team can step in with the full context.
Product discovery · Product guidance · Shipping · Orders · Returns · Multilingual support · Human handoff
Example conversation
Shopper
I need a carry-on backpack under $120 that fits a 16-inch laptop.
AI agent
I found two options that match:
Weekender Pro
$115- Fits laptops up to 16"
- Expandable design
- Carry-on compatible
Shopper
Which one is better for a 4–5 day trip?
AI agent
The Weekender Pro gives you more packing flexibility because it expands. The Metro Travel Pack is more compact if you also want to use it day to day.
Would you like to compare dimensions or available colors?
Illustrative products, prices, and conversations. Product selection stays in this example.
Let shoppers search your catalog in their own words.
Shoppers do not always know a product name or category. They know the budget, size, use case, compatibility, color, or features that matter.
Let them describe what they need naturally.
- “Show me waterproof jackets under $150.”
- “I need a desk chair for a small apartment.”
- “Which coffee grinder works best for espresso?”
- “Do you have this in navy, size medium?”
- “Which case fits the 13-inch version?”
- “I need a gift for someone who hikes.”
Match each request against your catalog and surface relevant products with the right variants, key details, pricing, and direct product links.
Turn product data into buying confidence.
Use the catalog data you already maintain, including variants, dimensions, materials, compatibility, availability, and product details.
Shoppers can compare options, check fit, understand key differences, and resolve the details that often determine whether they buy.
Questions shoppers can resolve without leaving the conversation
“Will this fit a 16-inch laptop?”
Confirm dimensions and compatibility.
“What is the difference between the Basic and Pro versions?”
Surface the differences that matter for the decision.
“Does this table require assembly?”
Answer from product details or setup information.
“Is this fabric machine washable?”
Clarify care and material requirements.
“What comes in the box?”
Show exactly what is included.
“Which one is better for travel?”
Compare options against the shopper’s priorities.
Remove the questions that stall checkout.
Shipping, delivery, pickup, warranty, and return policies often matter most when a shopper is ready to buy. Give them clear answers in the conversation without sending them through policy pages or support.
Answer directly from your store policies and fulfillment information, including:
- Delivery regions
- Shipping methods
- Published delivery estimates
- Shipping fees
- Free-shipping thresholds
- International shipping rules
- Pickup options
- Warranty terms
- Return and exchange policies
Example
Shopper
Do you ship to Canada, and how long does delivery take?
AI agent
Yes. Standard delivery to Canada is typically 5–8 business days, and express delivery is typically 2–4 business days. International duties may apply depending on the destination.
View shipping policy
Standard delivery to Canada is typically 5–8 business days, and express delivery is typically 2–4 business days. International duties may apply depending on the destination.
When live shipping or fulfillment data is connected, customers can also get current delivery and order information directly in the conversation.
Keep routine order questions out of the support queue
Many post-purchase conversations start with the same questions:
- “Has my order shipped?”
- “Where is my tracking number?”
- “When should it arrive?”
- “Can I change the delivery address?”
- “My package says delivered but I can’t find it.”
- “Can I cancel my order?”
Example
Customer
Can you check order #10482?
AI agent
Your order has shipped and is currently in transit.
Estimated delivery:Friday
Tracking status: In transit
View tracking
Your order has shipped and is currently in transit.
Estimated delivery: Friday
Connect order and fulfillment data so customers can check shipment status, tracking, estimated delivery, and other available order details directly in the conversation.
If a request requires action, such as a cancellation, address change, or delivery exception, route it to your team with the order context already in place.
Make returns easier to understand.
Customers rarely need the entire return policy. They need to know what applies to their order, what the next step is, and whether any conditions or fees apply.
Resolve questions like:
- “Can I return a sale item?”
- “How long do I have to send this back?”
- “Can I exchange this for another size?”
- “Do I pay for return shipping?”
- “Where do I send the item?”
Guide customers through the standard return or exchange process using your approved policies. Requests that require an exception, refund approval, or staff decision can move to your team.
Keep one conversation across the customer journey
A shopper should not need to choose the right department before asking a question.
Simply route conversations based on what the customer needs and keep the experience connected as the topic changes.
- Product searchProduct discovery
- Product detailProduct information
- ShippingDelivery information
- Order statusOrder support
- Return or exchangeReturns workflow
- Exception or complaintHuman support
- Wholesale inquirySales handoff
A shopper can start by comparing two products, ask about shipping a minute later, and come back after purchase with an order question without being forced into separate support experiences.
Bring in your team with the context already there
Routine conversations can stay automated. When a request needs judgment, investigation, or simply a person, hand it over with the conversation context intact.
Return exception
Route to customer service for a decision.
Delivery issue that needs investigation
Escalate with the order and conversation context.
Question beyond the available product information
Bring in a product specialist or support rep.
Customer asks for a person
Hand off immediately.
The conversation history follows the handoff, so customers do not have to repeat themselves and your team can pick up where the conversation left off.
Support international shoppers without building separate teams
Your store can reach new markets long before you have support staff for every language.
A shopper can ask in their own language:
“¿Tienen esta chaqueta en talla mediana?”
or
“この商品は海外発送できますか？”
The conversation continues in that language while using the same product catalog, store policies, and support knowledge.
One source of store knowledge can support shoppers across markets, without maintaining separate scripts or content flows for every language.
Build on the ecommerce data you already maintain
Use your existing catalog, store policies, support knowledge, and connected order data as the source for customer conversations.
Catalog and product data
- Product names
- Categories
- Descriptions
- Variants
- Pricing and availability
- Specifications
- Compatibility
- Size guides
- Images and product URLs
Store policies and service information
- Shipping policies
- Return and exchange policies
- Warranty information
- FAQs
- Pickup instructions
- Seasonal and holiday notices
Support knowledge
- Troubleshooting guides
- Product manuals
- Internal procedures
- Escalation rules
- Common issue documentation
Connected order data
- Order status
- Fulfillment status
- Tracking information
- Order dates
- Other available order fields
Put your support knowledge within reach of every rep.
Give ecommerce and customer service teams a faster way to find product, policy, warranty, and operational answers while they work.
Teams can ask questions like:
- “What is our policy for damaged items?”
- “Can clearance products be exchanged?”
- “What do we do when a package is marked delivered but missing?”
- “Which products use this replacement part?”
- “What is the warranty period for this collection?”
Give staff one place to get consistent answers from your internal knowledge, without digging through folders, manuals, or scattered documentation.
Keep the same shopping experience across every channel
Website
Help shoppers discover products, compare options, and get support while they browse your store.
Handle product, shipping, order, and return conversations in WhatsApp, with human handoff when needed.
Chat Page
Create a dedicated conversational experience for product discovery, seasonal collections, support, wholesale inquiries, or other focused ecommerce journeys.
API
Bring the same product and support experience into your storefront, customer portal, or ecommerce application.
One AI agent across your ecommerce operation.
Before purchase
Product discovery, product questions, comparisons, compatibility, availability, shipping, and store policies.
After purchase
Order status, tracking, delivery questions, returns, exchanges, and standard support guidance.
When automation should stop
Exceptions, investigations, approvals, complex issues, and customers who want a person.
Behind the scenes
Internal product knowledge, support procedures, multilingual conversations, routing, and connected data.
Questions ecommerce teams ask before getting started
What is an AI agent for ecommerce?
An ecommerce AI agent handles customer conversations using the store’s product, policy, support, and connected order information. It can help shoppers find products, answer detailed questions, support order and return inquiries, route conversations, and hand customers to staff when needed.
Can AskHandle search our product catalog?
Yes. AskHandle can work with structured product information such as product names, categories, prices, variants, sizes, colors, specifications, availability, images, and URLs.
Can shoppers describe what they want instead of using filters?
Yes. A shopper can describe criteria such as budget, size, use case, color, compatibility, or features, and the agent can use the available catalog information to surface relevant products.
Can it compare products?
Yes. AskHandle can explain differences using the product attributes and information available in your catalog.
Can AskHandle answer shipping, warranty, and return questions?
Yes. The agent can answer from the approved store policies, FAQs, and other information you provide.
Can it check order status and tracking?
Yes, when the relevant order information is made available through a connected system or API. The agent can use the order status, fulfillment, tracking, and other available fields in the conversation.
Can it process refunds or approve return exceptions?
AskHandle can guide customers through configured workflows and connected systems. Requests that require staff approval or a business decision can be handed to the customer service team.
Can one agent handle both pre-purchase and post-purchase conversations?
Yes. The same agent can route product discovery, product questions, shipping, order support, returns, and other conversations into the appropriate workflow while keeping the customer experience connected.
Can our team take over a conversation?
Yes. Human handoff lets your team step into conversations that need personal assistance, with the previous conversation context available.
Can it support multiple languages?
Yes. AskHandle supports multilingual conversations while working from the same product and store information.
Give shoppers answers at every stage of the purchase
From product discovery to orders and returns, handle more customer conversations instantly while keeping your team available for the cases that need them.
Build your ecommerce AI agent around the catalog, policies, and workflows you use.
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