Teach Handle to Use First Person, Instead of Third Person, When Answering Questions.
Your Handle’s style is a reflection of the data you've provided for its training. If this data predominantly uses third-person references for yourself or your company, the chatbot might mirror this approach. As a result, it might reply in the third person when addressing customer inquiries, even when first-person responses would be more appropriate.
Step 1: Review Your Fine-Tuning Data
Ensure the information provided for fine-tuning the chatbot references you or your company in the first person. This is crucial as the chatbot learns from the data you submit.
Step 2: Import First Person References
Incorporate data that uses first-person language to refer to yourself or your company. This teaches the chatbot to identify when to use first person in its responses.
Step 3: Small Dataset Implementation
Remember, you do not need an extensive amount of data. A small but precise set of examples using first person will suffice to adjust the chatbot's response style.
Step 4: Provide Clear Examples
Include statements like "We offer X services" or "I can perform specific tasks," which will guide the chatbot in mirroring this first-person language.
Step 5: Introduce Your Company in First Person
In the chatbot's plain text field or in the files you use, use statements in the first person, such as "We are Handle. We automate customer support and enhance organizational efficiency by reducing manual workload." This step is essential to associate the company's name with a first-person identity.
Step 6: Monitor and Adjust
After implementing these changes, keep an eye on the chatbot's responses. If it still uses third person, introduce more first-person references until the desired style is consistent.
By following these steps, you can effectively train your chatbot to represent you or your company in a more personalized and engaging manner, ensuring better communication with your customers.