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How Can a Bank Use a Chatbot?

September 2, 2025 · Elise Taylor · 3 min read

Chatbots are gaining traction in various sectors, including banking. A chatbot is an artificial intelligence (AI) program that simulates human conversation through text or speech. This technology allows banks to provide efficient and personalized customer service. Here’s how banks can effectively use chatbots to improve their operations and enhance customer experiences.