How to Contact Southern Bank Customer Service

Southern Bank is focused on providing great customer service to its clients. You can reach out to them for questions, account assistance, or to report issues through various methods.

Contacting Southern Bank Customer Care Center

You can contact Southern Bank's Customer Care Center at 1-855-ASK-SBANK (1-855-275-7226). They are available Monday to Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.

Their representatives are prepared to help with inquiries about accounts, banking services, online and mobile banking, and more.

Automated Account Inquiry

Southern Bank provides a 24/7 automated account inquiry service. Call 1-855-ASK-SBANK (1-855-275-7226) and follow the prompts to access information about your account, including balances and recent transactions.

Online Support

Southern Bank has online support options as well. Visit www.bankwithsouthern.com for resources related to your banking needs.

If you need to reactivate your Online Banking account, call the Customer Care Center at 1-855-ASK-SBANK (1-855-275-7226). The center is open Monday to Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. They are closed on Sundays and federal holidays.

Contacting Southern Bank for Resetting User ID

If you need to reset your user ID, call Southern Bank’s call center at 1-855-452-7272. They are available Monday to Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 7:00 a.m. to 3:00 p.m.

The staff can guide you through the reset process to help you regain access to your account.

Sending a Message through the Website

You can also send a message through Southern Bank's website. Go to www.bankwithsouthern.com/support and click on the message icon. Fill out the required information to send your inquiry. A representative will respond promptly.

In-Person Assistance

For in-person help, visit any Southern Bank branch in North Carolina or Virginia. You can find a nearby branch by visiting www.southernbank.com. The staff at the branches are available to assist with your questions or concerns.

Southern Bank is committed to meeting your banking needs with effective customer service. Choose the method that works best for you, whether it’s by phone, online, or in person.

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