How to Contact Bank First Customer Service
Bank First is dedicated to providing excellent customer service. If you have a question, need assistance, or want to give feedback, reaching out to Bank First customer service is quick and easy. This article provides a guide on how to get in touch with their customer service team and the available communication channels.
Contact Methods
Bank First offers several ways for customers to reach out for support. Here are the details on how to contact Bank First customer service:
1. Phone
One of the most direct ways to get assistance is by calling Bank First customer service. Use the phone number below during business hours:
- Customer Care Phone Number: 920-652-3100
- Operating Hours: Monday - Friday, 8:00 AM to 5:00 PM
For urgent matters outside of regular business hours, Bank First provides a 24/7 customer service line. This line offers round-the-clock support:
- 24/7 Customer Service Phone Number: 1-800-964-3444
2. Email
If you prefer written communication or have a non-urgent inquiry, you can email Bank First customer service. Use the email address below:
- Email Address: customerservice@htbwi.com
When emailing, avoid including any account or personal information for security reasons.
3. In-Person
For a more personalized experience, consider visiting a Bank First branch. While there is no specific branch locator on the company's website, you can find the nearest branch by using online mapping services or calling the customer care phone number mentioned earlier.
Visiting a branch enables you to speak directly with a customer service representative and receive immediate assistance.
Tips for Contacting Bank First Customer Service
To enhance your communication experience with Bank First customer service, consider the following tips:
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Prepare Relevant Information: Gather any necessary account details or documentation before calling or emailing. This will help the representative assist you more effectively.
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Be Specific and Concise: Clearly explain your query or problem with all the necessary details. This will help the representative understand your needs quickly and provide a suitable solution.
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Be Patient and Polite: Customer service representatives handle multiple inquiries simultaneously. Exercise patience and maintain a courteous tone during your interaction.
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Keep Records: It is advisable to keep a record of all communication with Bank First customer service, noting the date, time, and names of the representatives you interact with. These records can be useful for future reference.
Contacting Bank First customer service is convenient. Whether you choose to call, email, or visit a branch, their dedicated team is ready to assist you with your banking needs. Follow the contact details and guidelines for a smooth communication experience. Bank First is committed to providing the best support for its customers.
