How can I improve recognition in other languages?

Handle is pretrained on extensive datasets encompassing more than 90 languages, enabling it to instantly understand and generate content and answers in over 90 languages. By default, any information you use for fine-tuning, regardless of the language it is in, can be comprehended in any language that you or your customers use.

Every language has nuances that may be very specific to that particular language, especially languages that localize brand names or names in general.

If you determine that recognition and content generation are not optimal in a particular language, we encourage you to fine-tune Handle with information in that specific language. In doing so, Handle will gain an in-depth understanding of the language's intricacies and nuances, resulting in an optimal user experience.

To fine-tune Handle in a particular language, please follow our fine-tuning guidelines.

MultilingualFine-TuningHandle Chatbot GuideHandle

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Featured articles

Ensuring Handle Understands Webpage Content

This article outlines a three-step process to enhance the performance of Handle when fine-tuning with webpage content. First, we address the potential issues when Handle scans webpages. Next, we offer a practical solution involving the manual transfer of webpage content to a document and uploading it to Handle for better understanding and response accuracy. Finally, we discuss testing Handle's comprehension post-upload and provide information on seeking further support if needed.

Handle Support • November 3, 2023

Can I use images or videos for fine-tuning?

Handle is based on text, and only text can be used for fine-tuning. If you import information with images and/or videos or insert webpage URLs that include images and videos, Handle will not be able to process them, and fine-tuning will not be performed on that information.

Handle Support • November 28, 2023

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How to Fine-Tune Handle?

Creating custom responses for your chatbot on the Handle dashboard is straightforward. The way your chatbot interacts with your customers largely depends on the content you provide and its structure. This process of training and setting up the chatbot is termed the Fine-Tuning phase. Essentially, it's about teaching the chatbot to provide specific information and communicate in your typical style.

How to Clean Your Data for Better Chatbot Recognition

If you're experiencing issues with Handle not answering questions thoroughly after uploading your files, or pasting information in the plain text section, it's likely due to unstructured data within your files or information. Unstructured data can include images, tables, special characters, and extra spaces that may confuse the chatbot. To resolve this, follow our simple data cleaning process outlined below:

Choose the Right Data Source Mode for Handle

The Data Source section in the Handle dashboard is where you can upload your training materials. Data Source Mode dictates how you'd like Handle to engage with your customers upon receiving a question. Handle provides three Data Source Modes to select from: General Data, Your Own Data, and Combined Data.

Improving AI Recognition for Detailed Lists or Characteristics

When using Handle to provide detailed lists and characteristics associated with specific subjects or topics, it's crucial to ensure that these lists are correctly connected to the right subject. Here's how you can enhance the chatbot's recognition and answer generation process.

Teach Handle to Use First Person, Instead of Third Person, When Answering Questions.

Your Handle’s style is a reflection of the data you've provided for its training. If this data predominantly uses third-person references for yourself or your company, the chatbot might mirror this approach. As a result, it might reply in the third person when addressing customer inquiries, even when first-person responses would be more appropriate.

Set up Greeting Message and Interactive Options

Initiating a conversation with Handle, users are first greeted with a message. This initial interaction comprises two default components: the greeting message and the interactive options. In this article, we'll guide you through setting up and customizing your greeting message and interactive options to provide a more engaging experience for your users.

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More about how to use Handle.

Handle Support • November 4, 2023

Choose the Right Data Source Mode for Handle

The Data Source section in the Handle dashboard is where you can upload your training materials. Data Source Mode dictates how you'd like Handle to engage with your customers upon receiving a question. Handle provides three Data Source Modes to select from: General Data, Your Own Data, and Combined Data.

Data Source ModeData SourceHandle Chatbot

Handle Support • November 2, 2023

Improving AI Recognition for Detailed Lists or Characteristics

When using Handle to provide detailed lists and characteristics associated with specific subjects or topics, it's crucial to ensure that these lists are correctly connected to the right subject. Here's how you can enhance the chatbot's recognition and answer generation process.

Improving AI recognitionHandle Chatbot GuideHandle

Handle Support • November 2, 2023

Teach Handle to Use First Person, Instead of Third Person, When Answering Questions.

Your Handle’s style is a reflection of the data you've provided for its training. If this data predominantly uses third-person references for yourself or your company, the chatbot might mirror this approach. As a result, it might reply in the third person when addressing customer inquiries, even when first-person responses would be more appropriate.

First personFine-TuningHandle Chatbot GuideHandle

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