What’s the meaning of “Intent” in Dispatcher or Router?

An intent represents what the user wants.

It describes the goal behind the user’s message — what they are trying to ask, do, or achieve.

Why intents matter

Dispatcher and Router use intents to decide:

“Where should this message go?”

Based on the intent, the system routes the user’s message to the correct node or flow where it will be handled.

How it works

1. User sends a message
2. AI analyzes the message and matches it to an intent
3. The message is routed to the connected node for that intent

What you define

Each intent has two parts:

• Name → for your reference (e.g. “Asking Price”)
• Intent trigger (description) → explains what the user means

Example:

• Name: Asking Price
• Description: User is asking about pricing, costs, or how much something costs.

The description is what the AI uses to understand and classify messages.

How specific should intents be?

You can keep intents:

• Broad → “General questions”
• Specific → “User wants to return a product within 30 days”

Both work — just be clear about what each intent means.

Simple rule

Intent = the user’s goal
Router/Dispatcher = sends it to the right place based on that goal