How can I view and manage conversation transcripts?

The Transcripts section lets you review conversations between your AI agents and users. You can search, filter, open, export, or delete transcripts when you need to understand what happened in a conversation.

Here, you can:

Browse all past conversations
Filter transcripts by specific AI agents
Search for specific messages or users
Review conversations in Chat View or Log View
Export or delete transcripts

How to access Transcripts

Go to the top-right corner of the platform
Click on your account name
Select “Transcripts” from the dropdown menu

Filter by AI Agent

If you have multiple AI agents, you can filter transcripts:

Locate the agent dropdown at the top
Select the AI agent you want to view
The transcript list will update automatically

Search for conversations

To quickly find a specific conversation:

Use the search bar at the top
Enter keywords such as:
- User messages
- Agent responses
- Sender names
Results will update in real-time

View a transcript

Click on any conversation from the list (left panel)
The Conversation Details will appear on the right

Available views:

Chat View
Log View

Export a transcript

Open a conversation
Click “Export”
The transcript will be downloaded

Delete a transcript

Open a conversation
Click “Delete”
Confirm the action

⚠️ Note: Deleted transcripts cannot be recovered.

Conversation details

Each transcript includes:

Conversation ID
Date and time
Duration
Status
Full message history

Tips for working with transcripts

Use the AI Agent filter when you only want to review conversations from one agent.
Use search to locate a specific conversation or message more quickly.
Export important transcripts before deleting them.
Review both the conversation and log details when you need more context about what happened.
Use transcripts to identify recurring questions, unclear responses, or areas where your AI agent could be improved.