How can I view and manage conversation transcripts?

The Transcripts section lets you access and manage all conversations between your AI agents and users. You can search, filter, review, export, or delete transcripts to better understand interactions and improve performance.

Here, you can:

Browse all past conversations
Filter transcripts by specific AI agents
Search for specific messages or users
View conversations in different formats
Export or delete transcripts

How to access Transcripts

Go to the top-right corner of the platform
Click on your account name
Select “Transcripts” from the dropdown menu

Filtering by AI Agent

If you have multiple AI agents, you can filter transcripts:

Locate the agent dropdown at the top
Select the AI agent you want to view
The transcript list will update automatically

Searching for Conversations

To quickly find a specific conversation:

Use the search bar at the top
Enter keywords such as:
- User messages
- Agent responses
- Sender names
Results will update in real-time

Viewing a Transcript

Click on any conversation from the list (left panel)
The Conversation Details will appear on the right

Available views:

Chat View
Log View

Exporting a Transcript

Open a conversation
Click “Export”
The transcript will be downloaded

Deleting a Transcript

Open a conversation
Click “Delete”
Confirm the action

⚠️ Note: Deleted transcripts cannot be recovered.

Understanding Conversation Details

Each transcript includes:

Conversation ID
Date and time
Duration
Status
Full message history

Tips & Best Practices

Use filters to focus on a specific AI agent
Use search to quickly locate conversations
Export transcripts for reporting or analysis
Review transcripts to improve AI performance

Common Mistakes to Avoid

Not selecting the correct AI agent before searching
Deleting transcripts without exporting important data first
Overlooking the search feature
Confusing Chat View with Log View