How does subscription billing and credits work?

Your AskHandle subscription is billed monthly, starting from the day you subscribe. This article explains how billing and credits work when you first subscribe, change your plan, cancel, or reach your next billing date.

When am I charged?

You are charged on the day you subscribe and then on the same date each month. This is your billing date.

For example, if you subscribe on May 11, your next billing date is June 11, then July 11, and so on.

What happens to my credits each month?

On each billing date, your credits reset to the monthly allocation included with your current plan.

Unused monthly credits do not carry over into the next billing period.

Your current plan and included credit amount are shown in the Billing and Usage areas of your organization.

Upgrading your plan

When you upgrade, the new plan takes effect immediately.

Billing

The unused portion of your current plan is accounted for and the remaining portion of the new plan is charged for the same billing period.

The prorated amount is shown before you confirm the upgrade.

Your regular billing date does not change.

Credits

When the upgrade takes effect, your available credits reset to the monthly allocation included with the new plan.

Your next full monthly charge happens on your normal billing date.

Downgrading your plan

When you downgrade, the change is scheduled for the end of your current billing period.

Until then, you remain on your current plan and keep access to its features and remaining credits.

On your next billing date:

• The lower plan becomes active
• You are charged the new plan price
• Your credits reset to the allocation included with that plan

Cancelling your plan

When you cancel, your subscription remains active until the end of the current billing period.

You keep access to the plan's features and remaining credits until that date.

The cancellation does not normally create a prorated refund for unused time in the current billing period.

What if I run out of credits before my billing date?

If you use your available credits before the next billing date, you can change your plan or use additional credits if they are available for your account.

For example:

• Upgrade your plan — the higher plan takes effect immediately and your credits reset to its included monthly allocation
• Use additional credits or overage — adds usage capacity without changing the plan, when enabled for your account

You can review current credit usage from the Usage section of your organization.

Simple overview

Because plan pricing and included credits can change over time, use the Billing page in your organization for the current plan details before making a change.