Von Maur Return Policy

Von Maur is a well-known department store recognized for its quality merchandise and excellent customer service. The store prioritizes customer satisfaction with a clear return policy.

Website URL: Von Maur

Easy Returns and Exchanges

What should you do if a product does not meet your expectations? Von Maur makes the return process straightforward. Whether you shop in-store or online, you can return an item within 180 days of purchase. Keep the original receipt or packing slip for a smooth return.

In-store Returns

Returning items in-store is simple. Bring the product and the original receipt or packing slip to any Von Maur location. The staff is ready to assist you with your return or exchange.

Online Returns

Do you prefer shopping online? Use the easy return process available on the Von Maur website. Access the returns portal and enter your order number along with the email associated with your order. You will receive step-by-step instructions to generate a prepaid return label.

After printing the label and securely packaging the item, drop it off at any UPS location. Von Maur covers the return shipping costs.

Special Holiday Return Policy

What happens during the holiday season? Von Maur extends its return policy for items purchased between November 1 and December 24. You can return or exchange these items until January 31 of the following year, as long as you have the original receipt or packing slip.

Contacting Customer Service

Do you have questions about the return policy? Customer service representatives are available to help. For general inquiries, email customerservice@vonmaur.com or contact customer service by phone at 1-877-866-6287. The team is dedicated to providing assistance and addressing any concerns.

Von Maur's return policy allows for a smooth experience when returning or exchanging items. With generous return periods and convenient options, customers can shop confidently.