Serena & Lily's Hassle-free Return Policy

Shopping online can sometimes be daunting, especially regarding returns. Serena & Lily understand the importance of customer satisfaction and have an excellent return policy to ensure a hassle-free experience for their shoppers.

Return Policy Highlights

Serena & Lily's return policy allows customers to return eligible products within 30 days of the purchase date. If you changed your mind or received something that doesn't meet your expectations, you're covered. The company believes that everyone should be satisfied with their purchase and wants to make it right.

To be eligible for a return, products must be in unused and unwashed condition, with all original tags and packaging intact. Returned items are thoroughly inspected before a refund is issued. Personalized, made-to-order, final sale, or clearance items cannot be returned except in the case of a manufacturing defect.

The Holiday Return Policy

During the holiday season, Serena & Lily offers an extended return policy. Purchases made between November 1st and December 31st can be returned until January 31st of the following year. This policy allows you ample time to exchange or return any items that may not have been the perfect fit.

Contacting Serena & Lily Customer Service

If you have questions or need assistance with a return, their customer service team is ready to help. You can reach out to them in the following ways:

Email: Send an email to support@serenaandlily.com for a prompt response.
Phone: Call 1-866-597-2742 during business hours for immediate assistance.

Check the official Serena & Lily website for the most accurate contact information.

Shop with Confidence

Serena & Lily's commitment to customer satisfaction is clear in their return policy. They value their customers' happiness and strive to ensure everyone is delighted with their purchase. With hassle-free returns, you can shop confidently and explore their beautiful collection of home décor, furniture, bedding, and more.

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