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How to Contact Wise Customer Service

Contacting Wise is important when you need assistance with international money transfers. Wise provides various channels to help users with their financial needs.

Written by

Ben Larson

Published onSeptember 12, 2024

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How to Contact Wise Customer Service

Contacting Wise is important when you need assistance with international money transfers. Wise provides various channels to help users with their financial needs.

Email Support

Wise offers email support through its Help section. Users can log into their Wise account and use the contact form to reach customer service. This approach ensures that your inquiry is directed to the appropriate support team member.

Via the Help Centre

The Wise Help Centre is a valuable resource. It includes articles, FAQs, and guides covering topics such as account setup, verification, and troubleshooting. Customers can find answers without needing to contact support directly.

Live Chat

For immediate assistance, Wise provides a live chat option. This feature is ideal for quick questions or troubleshooting issues. To access live chat, log into your Wise account and click the "Help" button, which typically appears as a question mark icon.

Phone Support

Wise offers phone support in several regions. Each country has dedicated phone numbers that users can find in the Help Centre under the 'Contact us' section. Availability may vary by location, so check the operating hours before calling.

What To Have at Hand When Contacting Customer Service

To ensure a smooth experience when contacting Wise customer service, keep the following information ready:

Your Wise account details (email and account number).
Specific details about your transaction or issue (transaction ID, amount, date, etc.).
Any error messages you've encountered or steps you've taken to resolve the issue.

Contacting Wise customer service is easy with the right approach. Whether you choose email, the Help Centre, live chat, or phone support, Wise has options to meet your needs.

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