How to Contact Washington Gas Customer Service

If you are a Washington Gas customer and need assistance, there are several ways to get in touch with their customer service team. Whether it's a billing question, account management, or a gas emergency, Washington Gas provides various options to address your needs.

Contacting Washington Gas Customer Service

1. Online Contact Form

You can reach Washington Gas customer service through their online contact form. Visit Washington Gas Contact Us to submit your inquiries. Fill out the required details, and Washington Gas will respond via email or phone, depending on your preference.

2. Gas Emergency Line

For gas emergencies, such as a leak or strong smell of gas, it is important to act quickly. Call 844-WASHGAS (844-927-4427) and select option 1 to contact their emergency response team. If you detect a gas leak, evacuate the area immediately and call 911 before contacting Washington Gas.

3. Phone Contact

For general inquiries, project questions, or rebate information, call Washington Gas at 844-WASHGAS (844-927-4427). Knowledgeable representatives are available to assist you during business hours.

4. Customer Care Address

If you prefer to contact Washington Gas by mail, use the following addresses based on your needs:

For billing and account inquiries:

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1Washington Gas
2Attn: Customer Care
36801 Industrial Road
4Springfield, VA 22151

For pay-by-mail payments:

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1Washington Gas
2P.O. Box 37747
3Philadelphia, PA 19101-5047

5. Automated Services Line

Washington Gas offers an Automated Services line that allows you to manage your account anytime. Call 888-360-5647 to access services like bill payment, checking your balance, requesting a duplicate bill, and setting up payment arrangements.

6. Washington Gas Offices

For in-person assistance, visit one of the Washington Gas customer service centers. The main office is located at:

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11100 H Street NW
2Washington, DC 20001

This office is open Monday to Friday from 8 a.m. to 4 p.m. Note that cash payments are not accepted at the Anacostia/Congress Heights Office.

Contacting Washington Gas customer service is important for resolving inquiries, concerns, or emergencies related to natural gas service. You can choose to connect online, via phone, or in person, ensuring that your needs are addressed effectively. Use the contact information provided to connect with Washington Gas easily.