How to Contact UFCU Customer Service

UFCU (University Federal Credit Union) offers a variety of banking services to its members. If you need help with your accounts or have questions about their services, reaching out to UFCU customer service is important. This article will guide you on how to contact their customer service team effectively.

Contact Information on the UFCU Website

The most reliable way to find accurate contact information for UFCU customer service is by visiting their official website at www.ufcu.org.

1. Phone: You can call UFCU customer service at 1-800-252-8311. This toll-free number is available Monday through Friday from 7:00 am to 7:00 pm, and on Saturdays from 10:00 am to 2:00 pm (Central Time).

2. Secure Messaging: UFCU offers an online messaging service within their secure portal. Log in to your online account to access the secure messages section. Here, you can send inquiries, report issues, or request support from UFCU's customer service team.

3. Branch Locator: If you prefer in-person assistance, UFCU has a branch locator tool on their website. Enter your address, zip code, or city to find the nearest branch office.

Other Contact Options

In addition to the main contact methods, UFCU provides several alternative ways to reach out for help.

1. Email: You can contact UFCU via email at memberservices@ufcu.org. Keep in mind that response times may vary, and it might take longer than other methods.

2. Mailing Address: For those who prefer traditional mail, you can write to UFCU at their main mailing address:

   UFCU
   PO Box 9350
   Austin, TX 78766-9350

Response times can vary based on the contact method you choose. For urgent inquiries, calling their toll-free number is recommended.