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How to Contact The Greater Boston Food Bank Customer Service

September 20, 2025Elise Taylor3 min read

How to Contact The Greater Boston Food Bank Customer Service

The Greater Boston Food Bank (GBFB) is dedicated to combating hunger and providing food assistance in Eastern Massachusetts. To reach out with questions or requests, here are the ways you can contact GBFB:

1. Contact Us Page

Visit the Contact Us page on the GBFB website. This page provides various options for contacting their customer service, including their address, phone number, and fax number.

2. Phone

For immediate assistance, call The Greater Boston Food Bank's main office at 617-427-5200. Customer service representatives are available Monday to Friday, from 8:00 AM to 4:30 PM.

3. Fax

To send documents to The Greater Boston Food Bank, use their fax number 617-427-0146. This option is useful for specific requests or additional documentation.

4. Receiving Hours

For inquiries related to receiving hours for shipments and appointments, contact 617-598-5030.

5. Planned Giving Contact

If you wish to discuss planned donations, reach out to the Planned Giving department. For immediate assistance, call 617-598-5059. You can also fill out the form on their Contact Us page for follow-up.

6. Further Inquiries

For general information or to inquire about becoming a member agency, contact the Agency Relations department at 617-598-5000 (option 5) or email at agencyrelations@gbfb.org.

To ensure efficient communication, use the specific contact details provided for your needs. Remember to reach out during their designated office hours for a quicker response.