Convenient Ways to Contact Rhode Island Energy Customer Service

Rhode Island Energy is committed to providing excellent customer service. When you need assistance or have questions about your energy services, we offer various ways to connect with us. Here's a list of our contact numbers to help you reach the right department quickly:

Gas Emergencies

• Phone: 800-640-1595
• Availability: 24-Hour Assistance

Report an Outage

• Phone: 1-855-RIE-1102 (1-855-743-1102)
• Availability: 24-Hour Assistance

Customer Service

• Phone: 1-855-RIE-1101 (1-855-743-1101)
• Availability: Monday - Friday, 7:00 am - 7:00 pm

For faster service, call from the primary phone number on file in your account. Have your account number ready, especially if you have more than one service address. You can enter account and credit card numbers using your phone keypad. Hearing/speech-impaired customers may call 711 and provide the support number above.

Credit and Collections (Electric)

• Phone: 1-855-RIE-1104 (1-855-743-1104)
• Availability: Monday - Friday, 7:00 am - 9:00 pm; Saturday, 7:00 am - 5:00 pm

Credit and Collections (Gas)

• Phone: 1-855-RIE-1103 (1-855-743-1103)
• Availability: Monday - Friday, 7:00 am - 9:00 pm; Saturday, 7:00 am - 5:00 pm

Payment Arrangements (Gas)

• Phone: 1-855-RIE-1103 (1-855-743-1103)
• Availability: Monday - Friday, 7:30 am - 6:30 pm; Saturday, 7:30 am - 4:00 pm

Payment Arrangements (Electric)

• Phone: 1-855-RIE-1104 (1-855-743-1104)
• Availability: Monday - Friday, 7:30 am - 6:30 pm; Saturday, 7:30 am - 4:00 pm

Claims (To report damage to a customer's property)

• Phone: 1-401-784-7865

Specialized Commercial Group (New Service, Gas Pipe Installations & Natural Gas Conversions)

• Phone: 1-855-RIE-1106 (1-855-743-1106)
• Availability: Monday - Friday, 8:00 am - 5:00 pm

Dig Safe

• Note: This is not a Rhode Island Energy phone number.
• Phone: 1-888-DIG-SAFE (1-888-344-7233)

Credit/Debit Card Payments via Western Union

• Phone: 844-385-9944

Meter Reading Submissions (Gas)

• Phone: 1-800-870-1664

Meter Reading Submissions (Electric)

• Phone: 1-855-RIE-1104 (1-855-743-1104)

Tree Trimming

• Phone: 1-855-RIE-1101 (1-855-743-1101)

Efficient communication is important to us. Please reach out through your preferred method, and we are ready to assist you.