How to Contact Indosat Ooredoo Customer Service

Staying connected with your telecommunication service provider is important for reliable support and connectivity. Indosat Ooredoo, a leading telecom company in Indonesia, offers several methods for customers to contact their customer service. Here’s a guide on how to reach Indosat Ooredoo Customer Service.

By Telephone

• Dial *123# from your Indosat mobile phone for direct access to customer service options.
• Call 185 for free to speak with a customer service representative.
• Use +62 21 30003000 or +62 21 54388888 if you are calling from a non-Indosat number or abroad. Standard call rates may apply.

Through Online Chat

Indosat Ooredoo provides an online chat feature on their official website. This allows customers to chat in real-time with a customer service representative for prompt assistance while browsing online.

Email Support

For detailed written communication, email support is available. Send inquiries to cs@im3.id. Include details such as your customer number and specific issues for targeted assistance.

Visiting a Store

For face-to-face support, visit one of Indosat Ooredoo's stores across Indonesia. You can locate their stores using the store locator on the Indosat Ooredoo website.

Mobile Application

The myIM3 app, available for iOS and Android, allows you to manage your account and access support. The app includes FAQs, a chat feature for instant answers, and the option to request help from the customer service team.

Customer Forums

Customer forums can be a helpful resource for common issues. While Indosat Ooredoo may not have an official forum, third-party forums can provide useful insights and troubleshooting tips from other users.

Indosat Ooredoo provides multiple channels for customer support. Keep your customer information nearby for efficient service. Whether you choose to call, email, chat online, visit a store, or use the mobile app, help is readily available.