How to Contact Eastern Bank Customer Service

Eastern Bank is a leading mutual bank headquartered in Boston, Massachusetts, offering a range of financial services such as personal and commercial banking, mortgage loans, insurance, and investment management. They prioritize strong customer relationships and aim to provide accessible, high-quality customer service through various channels.

If you need to reach Eastern Bank for support or information, here are the options available to you.

Contact by Phone

For immediate assistance, calling Eastern Bank’s customer service hotline is the most effective method. The main customer service phone number is:

1Customer Service: 1-800-EASTERN (1-800-327-8376)

Customer service representatives are available during the following hours:

• Monday through Friday from 7 AM to 8 PM
• Saturday from 9 AM to 3 PM

Have your account details ready to ensure a smoother experience.

Email Support

Eastern Bank provides email support for customers who prefer written communication. You can send your questions or concerns to:

1Customer Service Email: customerservice@easternbank.com

Responses typically occur within a few business days. Avoid including sensitive information such as account numbers or social security numbers in your emails.

Online and Mobile Banking Support

For issues related to online or mobile banking, Eastern Bank has specific support available at:

1Online Banking Support: 1-800-272-7328

Support hours are:

• Monday through Friday from 8 AM to 8 PM
• Saturday from 9 AM to 3 PM
• Sunday from 11 AM to 4 PM

ATM/Debit Card Support

If you have lost your card, suspect fraudulent activity, or need assistance with card-related questions, contact:

1ATM/Debit Card Customer Service: 1-800-333-8000

This line is available 24/7 for reporting lost or stolen cards.

Live Chat

Eastern Bank's website offers a Live Chat option for immediate assistance during business hours. To use this feature, visit their official website at Eastern Bank and look for the Live Chat option, usually located at the bottom right of the page.

Branch Locations

If you prefer face-to-face service, you can visit a local Eastern Bank branch. Use the branch locator on their website to find the nearest location and its hours.

Mail Correspondence

For non-urgent inquiries, you can send a letter to Eastern Bank's headquarters at:

1Eastern Bank
2P.O. Box 391
3Lynn, Massachusetts 01903-0491

Include sufficient information to ensure the customer service team can address your concerns effectively.