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How to Contact East Cambridge Savings Bank Customer Service

East Cambridge Savings Bank is committed to providing excellent customer service to its clients. If you have any questions, concerns, or need assistance with any banking-related matters, there are multiple ways to get in touch with their customer service team. In this article, we will explore the various contact options available to reach out to East Cambridge Savings Bank's customer service.

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Written byDavid Thompson
Published onSeptember 17, 2023
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How to Contact East Cambridge Savings Bank Customer Service

East Cambridge Savings Bank is committed to providing excellent customer service to its clients. If you have any questions, concerns, or need assistance with any banking-related matters, there are multiple ways to get in touch with their customer service team. In this article, we will explore the various contact options available to reach out to East Cambridge Savings Bank's customer service.

Contact Us Page

One of the easiest ways to get in touch with East Cambridge Savings Bank's customer service is through their official website's "Contact Us" page. You can find this page by visiting www.ecsb.com/contact-us. On this page, you will find general contact information and hours of operation for the customer service center. You can reach out to them via email at CustomerService@ECSB.com. If you prefer to speak with a representative over the phone, you can call 1.866.354.ECSB (3272).

Banking Centers

If you prefer face-to-face interaction, East Cambridge Savings Bank has multiple banking centers where you can visit and speak with a customer service representative directly. You can find the contact information for each banking center on the bank's website. Simply go to www.ecsb.com/personal/bank-services and click on the link provided to find the direct contact information for each location. Alternatively, you can contact their main line at 1.866.354.ECSB (3272) for any general inquiries or assistance.

Automated Banking Service

East Cambridge Savings Bank offers a 24-hour automated banking service known as "The Banking Connection." If you need assistance with services such as activating an ATM/debit card or selecting a PIN, you can call 1.800.992.3808. This service allows you to access certain banking functions at your convenience, outside of regular business hours.

Online Banking

For customers who prefer the convenience of online banking, East Cambridge Savings Bank provides a user-friendly platform that allows you to manage your accounts and perform various banking transactions from the comfort of your own home. If you have any questions or need assistance with online banking, you can reach out to their customer service team via email at customerservice@ecsb.com. Additionally, you can also contact their customer service call center at 1.866.354.ECSB (3272) during their operating hours, which are Monday to Friday from 8:00 am to 6:00 pm and Saturday from 8:30 am to 1:00 pm.

Social Media

East Cambridge Savings Bank is active on various social media platforms, including Facebook, Twitter, and LinkedIn. While these platforms may not be the primary means of contacting customer service, they can be useful for staying updated on the bank's latest news, promotions, and events. Furthermore, they may also respond to general inquiries or comments made on their social media posts.

Additional Resources

If you require additional information about East Cambridge Savings Bank's services or have general banking inquiries, their website provides a wealth of resources. You can explore their services by visiting www.ecsb.com/personal. This section of their website provides detailed information about personal banking, including options for loans, investments, and other financial products. Additionally, their frequently asked questions (FAQ) section may address common queries you may have.

In conclusion, East Cambridge Savings Bank offers multiple avenues for customers to contact their customer service team. Whether you prefer online communication, face-to-face interaction, or automated banking services, there is a suitable option available. To get in touch with their customer service, you can use the contact information provided on their website, reach out through social media, or visit one of their banking centers. East Cambridge Savings Bank strives to provide exceptional customer service and is ready to assist you with your banking needs.

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