How to Contact East Bank Club Customer Service

The East Bank Club is Chicago's premier health club, offering an extensive range of amenities, state-of-the-art exercise facilities, and dining options. If you have any questions, comments, or concerns regarding the club, reaching out to their customer service department is the best way to get assistance. In this article, we will outline various methods to contact the East Bank Club customer service team.

Contact Information

The East Bank Club provides several channels to get in touch with their customer service representatives. You can choose the method that suits you best:

1. Phone: For immediate assistance, contacting them via phone is the most convenient option. To reach the operator, simply dial (312) 527-5800, and press 0. For departmental listings, you can dial 1 or refer to their website. You can also find separate direct lines for specific departments.

2. Email: If you prefer written communication, you can send an email to their general inquiries, comments, and suggestions email address: [email protected]. This allows you to describe your query in detail and provides a record of your conversation.

Online Resources

Apart from direct contact methods, the East Bank Club also provides online resources that can help address common inquiries:

1. Website: The official website of the East Bank Club, www.eastbankclub.com, serves as a comprehensive resource for various club-related information. You can explore the website to find details about club guidelines, membership code of conduct, cardiovascular room, exercise studios, and more.

2. FAQs: The Frequently Asked Questions (FAQs) section on their website covers a wide range of topics including membership, services, facilities, and general queries. Browsing through the FAQs might provide answers to your questions without the need for direct communication.

3. Mobile App: The East Bank Club also offers a mobile app available on the App Store. With the East Bank Club app, you can access your membership card, view the daily schedule of classes, and register for classes and services. Additionally, there is a library of on-demand workouts that you can access from the convenience of your home.

Additional Information

If you need specific information about the East Bank Club's location, parking, or if you want to know more about their staff or business center, the following resources can be helpful:

1. Location and Parking: If you're planning to visit the East Bank Club, the location and parking page on their website provides detailed directions and contact information. They are located at 500 North Kingsbury Street, Chicago, IL 60654.

2. Business Center: The East Bank Club features a business center and lounge equipped with computer terminals, complimentary Wi-Fi, and printing facilities. The lounge area facing the river provides a comfortable space to work or relax.

Conclusion

Contacting the East Bank Club customer service team is a straightforward process that can be done through various channels. Whether it's over the phone or via email, their dedicated representatives are available to assist you with any queries or concerns you may have. Additionally, their website and mobile app offer valuable resources and information regarding club guidelines, FAQs, and services. So, if you need to get in touch with the East Bank Club, don't hesitate to reach out using one of the provided contact methods.