Get in Touch with Dominion Energy Customer Service

Reaching out to Dominion Energy for assistance is straightforward. Whether you need to start service, face a power issue, or have questions, Dominion Energy's customer service is ready to help. Here’s how to contact them easily.

Your First Go-To: The Dominion Energy Website

A great starting point is the Dominion Energy website. Here, you can report outages, manage your account, and chat live with a representative. It's available 24/7, providing a quick way to resolve questions or manage payments without hassle.

Ring, Ring! Dominion Energy's Customer Service Line

For a personal touch, call Dominion Energy's customer service line. Dial 1-866-DOM-HELP (1-866-366-4357) to speak with a friendly team member. They can assist with payment arrangements, service issues, and energy conservation advice. Check their website for operating hours to know when to call.

Type Away - Email and Contact Forms

If your issue isn't urgent, consider sending an email or using a contact form on the Dominion Energy website. This method allows you to document your communication and receive a professional response in due time.

The Power of Community Forums and FAQs

Don’t overlook community resources. Many questions may already be addressed in the FAQ section or via community forums. These platforms provide shared experiences and solutions, often leading to quick answers.

For the Hearing Impaired

Dominion Energy is inclusive for hearing-impaired customers. They offer TTY/TDD relay services, accessible by dialing 711. This service ensures everyone can engage and receive assistance.

Local Offices for Face-to-Face Interactions

If you prefer in-person communication, visit your nearest Dominion Energy office. Check the location and hours in advance, and remember to bring your questions for a smooth experience.