How to Contact Abacus Federal Savings Bank Customer Service

Abacus Federal Savings Bank is focused on providing excellent customer service. If you need assistance, there are several ways to contact their customer service team.

Contact Information

Call Center: Dial 1-212-285-4770, press 4, and then press 3 to connect with the call center. The call center operates during business hours: Monday to Friday, 8:30 AM to 5 PM; Saturday and Sunday, 9:30 AM to 3 PM.
Bowery Branch: Visit the branch at 6 Bowery, New York, NY 10013. You can also reach the branch at 1-212-285-4770. The branch hours are Monday to Friday, 9:00 AM to 4:00 PM, and Sunday, 10:00 AM to 2:00 PM.
World Trade Center Branch: Visit the World Trade Center branch for inquiries. Specific contact information for this branch is not available.
Fax: You can send documents via fax at 1-212-566-4067.
Online: Abacus Federal Savings Bank provides online services, including online banking. Visit their official website at www.abacusbank.com for details on products and services.

Security Notice

Abacus Federal Savings Bank prioritizes customer security. They will never request sensitive information such as your bank card number, account number, Social Security number, Personal Identification number (PIN), or password through email, text, or unsolicited phone calls.

If you receive such requests, exercise caution and do not provide any personal or financial information.

Additional Assistance

For assistance with loans or financial difficulties related to your Fannie Mae loan, contact the Loan Servicing Department by mail at: Abacus Federal Savings Bank Loan Servicing Department
8 Bowery FL3,
New York, NY 10013.

For specific Fannie Mae loan assistance, contact Alice Poon.

For questions regarding personal or business banking services, visit the website for detailed information about personal banking, personal savings accounts, personal checking accounts, and business online banking. The website also includes utility fee information and guidance on choosing the best account option.

Reaching out to Abacus Federal Savings Bank customer service is easy. You can call, visit a branch, or use their online services. Always be cautious with your personal information and do not share sensitive details with unauthorized sources. Refer to the contact information provided for assistance.

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