How to Contact 3 Customer Service in Hong Kong

Three Hong Kong is a leading telecommunications company that provides a wide range of services to its customers. If you are a Three customer in Hong Kong and have any questions or require assistance, there are various ways to contact their customer service. In this article, we will explore the different methods available to reach out to Three's customer service team.

Three Customer Service Hotline

The most direct and efficient way to contact Three's customer service in Hong Kong is by calling their hotline. Three Hong Kong provides a toll-free hotline for their customers to seek assistance and resolve any issues they may be facing. To reach their customer service team, simply dial 1033 from your Three mobile phone.

Online Customer Service Platforms

Three Hong Kong also offers a range of online platforms where customers can easily get in touch with their customer service representatives. These platforms include:

1. My3 App: The My3 App is a convenient tool that allows customers to manage their accounts, check their data usage, and pay their monthly bills. Apart from these self-service features, the app also provides a messaging function where customers can get in touch with customer service representatives.

2. iChat: iChat is an online chat service available on the Three Hong Kong website. Customers can log into iChat and chat with a 3iChat Ambassador to have their queries addressed and receive personalized assistance.

3. Email and SMS: Three Hong Kong offers alternative options to contact their customer service representatives. Customers can send their enquiries via email to [email protected] or by SMS to 63354956.

In-Store Customer Service

Three Hong Kong has several physical stores located across Hong Kong. These stores provide in-person customer service and support. Customers can visit these stores to seek assistance and resolve any issues they may have with their Three services.

Customer Feedback and Enquiry by Mail or Fax

Three Hong Kong values customer feedback and provides channels for customers to express their opinions and make enquiries. Customers can send letters or mail their feedback to "Hutchison Telecommunications (Hong Kong) Limited" at the address: PO BOX 999, Tsuen Wan, Hong Kong. Additionally, written feedback can be faxed to 2123 1297.

Contacting Three Hong Kong by Post

For general enquiries or suggestions, customers can contact Three Hong Kong's headquarters via mail. The contact details are as follows:

Hongkong Post Headquarters 2 Connaught Place, Central, Hong Kong

Please note that Hongkong Post will not contact members of the public through this telephone number.

Overall, Three Hong Kong offers multiple avenues for customers to get in touch with their customer service team. Whether it is through their hotline, online platforms, in-store support, or written communication channels, Three strives to provide efficient and effective customer service to its users in Hong Kong. So, if you have any questions or require assistance, don't hesitate to reach out to Three's customer service team using one of the methods mentioned above.