Bergdorf Goodman's Return Policy
Shopping online can be convenient for finding the latest fashion trends. However, issues with sizing, quality, or changes of heart can arise after a purchase. Understanding the return policy of the retailer is important. This article reviews the return policy of Bergdorf Goodman, a luxury department store known for its exquisite selection of high-end fashion and accessories.
Overview of Bergdorf Goodman's Return Policy
Bergdorf Goodman has a customer-friendly return policy. They understand that sometimes a purchase may not meet expectations. Keeping your receipt or packing slip can help ensure a smoother return experience.
For online purchases, a prepaid return label is usually included with most orders. This label allows you to ship back the item free of charge within the United States. For international orders, the customer must cover the return shipping costs.
Online Returns
Bergdorf Goodman allows a 30-day window from the date of delivery for online returns. The item must be in new, unused condition with all original tags and packaging. Personalized or monogrammed products cannot be returned unless there is a manufacturing defect or damage upon delivery.
In-Store Returns
You can also return online purchases in person at any Bergdorf Goodman store. Present your receipt or packing slip, and staff will assist you with the return. The same timeframe and condition guidelines for online returns apply.
Special Holiday Return Policy
During the holiday season, Bergdorf Goodman offers an extended return policy. Purchases made between November 1 and December 25 have an extended return window until January 15 of the following year. This extension provides customers more time for decisions and simplifies the process for gift returns and exchanges.
Contacting Bergdorf Goodman's Customer Service
If you have questions about Bergdorf Goodman's return policy, their customer service team can assist you. You can reach them through the following channels:
- Phone: Customer service can be contacted at (888) 774-2424.
- Email: You can email your queries to [email protected].
- Live Chat: A live chat feature is available on their website for immediate assistance during business hours.
Knowing the return policy of any retailer can help ensure a smooth shopping experience. Bergdorf Goodman's approach to returns, both in-store and online, allows customers to feel confident in their purchases. Familiarizing yourself with their guidelines makes the return process straightforward if needed.
