Smart notifications

Real-time keyword alerts during conversations

Receive instant notifications when specific keywords are triggered and decide if your team should step in to handle the conversation.

Monitor conversations for specific keywords

Instant email notifications with chat transcripts

Integrate with your existing systems

See how keyword detection and notifications work in real-time

How it works

Streamline automation-human teamwork with AI notifications

Three simple steps to ensure your team never misses important customer interactions.

Step 1

AI Monitors Conversations

While interacting with customers, your AI continuously scans all customer conversations for the specific keywords you've defined.

AI monitoring conversations for keywords

Step 2

Receive Notifications

When a keyword is detected, the AI instantly sends a notification along with the conversation transcript to the designated email address. If integrated with your system, the notification is automatically routed there as well.

Step 3

Take Action

Decide how to respond. Join the conversation in real-time or leverage the data by feeding it into your marketing system for future campaigns.

System integration

Send customer information to your system

Seamlessly integrate AskHandle with your existing systems to receive customer information, conversation data, and keyword alerts without disrupting your current workflows.

Webhook API

Receive real-time notifications via webhooks when events occur. Subscribe to chat messages, lead changes, and keyword notifications with simple HTTP endpoints.

Real-time webhooks

Multiple event types

HTTP endpoints

Email Notifications

Get instant email alerts when keywords are detected. Receive complete conversation context and customer information directly in your inbox.

Instant delivery

Full conversation context

Customizable templates

System Integration

Connect AskHandle to your existing CRM, help desk, or custom applications. Customer data flows seamlessly into your current workflows.

RESTful API

Custom integrations

Bidirectional sync

Available Webhook Events

Subscribe to specific events to receive real-time notifications

chat.added

New chat room created

message.added

New message received

lead.added

New lead captured

lead.changed

Lead information updated

keyword_notification.added

Keyword detected in conversation

Simple Webhook Integration

Set up webhooks in minutes with our RESTful API

Create Webhook

curl -X POST https://dashboard.askhandle.com/api/v1/webhooks/ \
  -H 'Authorization: Token YOUR_TOKEN' \
  -H 'Content-Type: application/json' \
  -d '{
    "event": "keyword_notification.added",
    "target": "https://your-app.com/webhook"
  }'

Webhook Payload

{
  "data": {
    "uuid": "d8a2e337-9d4d-4515-979a-6f590379848f",
    "body": "I need urgent help!",
    "email": "[email protected]",
    "nickname": "John",
    "is_support_sender": false,
    "sent_at": "2024-01-15T10:30:00Z"
  },
  "webhook": {
    "uuid": "273dcd5c-64e6-4560-a777-0b52caac9615",
    "event": "keyword_notification.added",
    "target": "https://your-app.com/webhook"
  }
}

Important Note

Always return a 200 OK HTTP response when receiving webhook events. Failing to do so may cause your webhook to be unsubscribed by AskHandle.

Easy setup

Effortless keyword management

Set up keywords in minutes and manage notifications with simple controls.

Effortless keyword setup

Simply type in the keywords you want to monitor, and our AI takes care of the rest. It instantly begins scanning conversations and sends you real-time notifications whenever those keywords are mentioned, keeping you informed and in control without any hassle.

Manage alerts with a toggle

Easily manage your notifications with a single click in the dashboard. Turn them on or off anytime to stay in control of when and how you receive real-time alerts, ensuring your workflow stays efficient and uninterrupted.

Benefits

Smart routing for customer inquiries

Deliver faster notifications to the right team member, optimizing workflows, and reducing response times.

Faster manual resolution

Ensures that customer inquiries are instantly directed to the right team member, reducing response time and improving overall efficiency, leading to higher customer satisfaction.

Personalized assistance

By routing queries based on specific keywords, customers receive tailored support from experts who are best suited to address their needs, enhancing the quality of service.

Optimized workflow

Automates the process of assigning inquiries and streamlining team workflows, allowing your staff to focus on resolving issues rather than managing assignments.

Get started

Deliver the best your customers expect and more

Automatically route inquiries to the right team member for faster and more personalized resolutions.