The Children's Place Return Policy
The Children's Place specializes in clothing and accessories for children, offering a wide variety of trendy and affordable options for parents and their kids. If you need to return or exchange an item, the store has a clear return policy to assist you.
Return Policy Overview
The Children's Place allows customers to return or exchange items within 45 days of the original purchase date. Items must be in original condition, unworn, unwashed, and with all tags attached. Not meeting these criteria may lead to denied returns or partial refunds.
How to Initiate a Return
You can initiate a return through two options:
- In-store return: Visit any The Children's Place store with your receipt and the item you wish to return or exchange.
- Online return: For online purchases, go to the Returns & Exchanges section on the website. Generate a prepaid shipping label, package the item securely, affix the label, and drop it off at an authorized shipping location.
Refunds and Exchanges
After your return is received and inspected, a refund will be processed to the original form of payment within 10 business days. Original shipping fees are non-refundable, and return shipping costs are your responsibility unless the return is due to a defect or error from The Children's Place.
For exchanges, you can choose a different size, color, or style either in-store or online. In-store exchanges depend on product availability, while online exchanges allow you to select an alternative item before returning the original.
Special Holiday Return Policy
During the holiday season, The Children's Place extends its return policy for gift purchases. Items bought between November 1 and December 24 can be returned or exchanged until January 11 of the following year. This offers flexibility for gift recipients during a busy time.
Contacting Customer Service
If you have questions about the return policy, the customer service team can help. You can contact them through the following channels:
- Website: Visit The Children's Place website for details about the return policy or to start a return online.
- Customer Service Email: Email customerservice@childrensplace.com for assistance.
- Customer Service Phone Number: Call 1-877-752-2387 to reach The Children's Place customer service during business hours.
The Children's Place offers a customer-friendly return policy, ensuring a smooth shopping experience. Following the guidelines helps you manage returns and exchanges effectively.
