How to Contact Ascena Customer Service and Return Policy

This article provides clear information on how to reach Ascena customer service and outlines their return policy.

Contacting Ascena Customer Service

Ascena offers several convenient options for contacting their customer service team. You can reach out for inquiries about products, orders, or general questions through the following methods:

1. Phone: Call their customer service team at 1-888-428-8810. Their phone line is available Monday to Friday, between 8:00 AM and 8:00 PM Eastern Time.

2. Email: Send an email to customerservice@ascenaretail.com for non-urgent matters. Include your contact details and a detailed message for a prompt response.

3. Live Chat: Use the live chat feature on their website for real-time assistance. Look for the live chat icon at the bottom right corner of the page.

4. Online Help Center: Visit the online help center on their website for answers to frequently asked questions and common issues.

Ascena's Return Policy

Ascena provides a straightforward return policy for customer satisfaction. Here are the essential details:

1. Eligibility: Returns or exchanges are accepted within 60 days from the date of purchase if items are in original condition and accompanied by the original sales receipt.

2. Proof of Purchase: Keep your original sales receipt or packing slip. It is required for processing returns or exchanges.

3. Return Methods: You have three main options for returns:

   • In-Store Return: Return your items to any Ascena brand store, such as Ann Taylor or LOFT, with your original sales receipt or packing slip.

   • Mail Return: Use the pre-paid shipping label included with your order. Securely package the items, attach the label, and drop it off at your nearest USPS location.

   • Online Return: Initiate returns online through their website. Access the returns portal to print a pre-paid shipping label and send back the items via USPS.

4. Exceptions and Restrictions: Some items may not be eligible for return or exchange, such as clearance merchandise or personalized items. Always check the website or contact customer service for specific details.

5. Refunds and Exchanges: Refunds are issued in the original form of payment. For exchanges, shipping of the new item begins after the returned item is received.

Ascena's return policy may change, so reviewing current information on their website or contacting customer service for specific concerns is advisable.