How to Contact Ascena Customer Service and Return Policy

If you have any questions or concerns regarding your shopping experience with ascena, or if you need assistance with their return policy, this article will guide you on how to contact ascena customer service and provide an overview of their return policy.

Contacting Ascena Customer Service

Ascena offers various convenient ways to get in touch with their customer service representatives. Whether you have queries regarding their products, online orders, or any general inquiries, the following contact options are available to assist you:

1. Phone: You can reach ascena's customer service team by calling their toll-free number at 1-888-428-8810. This phone line is available Monday to Friday, between 8:00 AM and 8:00 PM Eastern Time.

2. Email: For non-urgent matters or if you prefer written communication, you can send an email to ascena's customer service team at customerservice@ascenaretail.com. Make sure to include your contact information and detailed message, and they will get back to you as soon as possible.

3. Live Chat: Ascena provides a live chat option on their website, allowing you to connect with a customer service representative in real-time. Simply visit the ascena website and look for the live chat icon located at the bottom right corner of the page.

4. Online Help Center: Ascena also offers an online help center on their website. This resource provides answers to frequently asked questions, assisting you with common issues without the need for direct communication.

Ascena's Return Policy

Ascena understands that shopping online can sometimes result in the need for returns or exchanges. To ensure customer satisfaction, ascena has a comprehensive return policy in place. Here are the key details you should know:

1. Eligibility: Ascena accepts returns or exchanges on most items within 60 days from the date of purchase, provided the items are in their original condition and accompanied by the original sales receipt.

2. Proof of Purchase: It is crucial to retain your original sales receipt or packing slip for any return or exchange. Ascena requires proof of purchase to process returns or exchanges.

3. Return Methods: Ascena offers three main methods to return items:

   • In-Store Return: You can return your items to any Ascena brand store, including Ann Taylor, LOFT, and Lou & Grey. Ensure you bring the original sales receipt or packing slip when making an in-store return.

   • Mail Return: If you prefer to return items by mail, you can utilize the pre-paid shipping label provided with your original order. Package the items securely, attach the label to the package, and drop it off at your nearest USPS location.

   • Online Return: Ascena also provides an option to process returns online. By visiting their website and accessing the returns portal, you can initiate the return process, print a pre-paid shipping label, and send back the items via USPS.

4. Exceptions and Restrictions: Although many items are eligible for return or exchange, some exclusions apply. Certain items, such as clearance merchandise or personalized items, may not be eligible for return. It is always advisable to check ascena's website or contact their customer service for specific return eligibility details.

5. Refunds and Exchanges: Ascena offers refunds in the original form of payment for returned items. In the case of exchanges, they process the new item's shipment after receiving the returned item in accordance with their return policy.

Remember, ascena's return policy is subject to change, so it is advisable to review the most up-to-date information on their website or reach out to their customer service for any specific concerns.

Conclusion

In conclusion, contacting ascena's customer service is made easy through phone, email, live chat, and their online help center. As for returns, ascena has a fair and straightforward return policy, allowing customers to return or exchange items within 60 days of purchase. By following the guidelines outlined in this article, you can efficiently resolve any queries or concerns you may have with ascena's customer service and take advantage of their return policy if needed.