How to Contact REI Customer Service and Understand Their Return Policy

REI prioritizes customer service and aims to provide a smooth experience. If you have questions about a product or need help with an order, contacting REI customer service is easy. This article outlines how to reach REI's customer service and details their return policy.

Contacting REI Customer Service

REI offers several ways to contact their customer service team. Use the following methods to get in touch:

1. Phone: Call REI's toll-free customer service number at 1-800-426-4840. A representative will assist you with your questions or concerns.

2. Live Chat: Visit REI's official website and look for the "Live Chat" option. This feature allows real-time communication with customer service.

3. Email: Email REI's customer service at customerservice@rei.com. Include detailed information to expedite your inquiry.

4. Postal Mail: Send a letter with your concerns to the following address:

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   REI Customer Service
   6750 S. 228th St.
   Kent, WA 98032
   

Whichever method you choose, REI's customer service representatives are known for their friendly and prompt responses.

Understanding REI's Return Policy

REI has a customer-friendly return policy. Here are the important points to know:

1. 90-Day Return Period: Most products can be returned within 90 days of purchase. This allows you time to decide if the product meets your needs.

2. Proof of Purchase: To return an item, provide proof of purchase, such as a receipt or order number. This helps verify your purchase and ensure a smooth return.

3. Condition of Products: Items should be in good condition with all original tags and packaging. Returns may be refused if products are damaged or used.

4. Return Methods: REI offers convenient return options:

   • In-store Returns: Visit any REI store to return products in person. Staff will assist you with the process.
   • Mail Returns: Follow the instructions on REI's official website for mailing returns. Note that shipping fees may apply.

5. Exceptions to the Return Policy: Some items have specific return conditions:

   • Outdoor Electronics: These can be returned within 90 days.
   • Outdoor Gas Appliances: Used gas appliances cannot be returned for safety reasons.
   • Final Sale Items: Items labeled as "Final Sale" cannot be returned unless defective.

REI regularly reviews their return policy to ensure it remains fair. Check their official website or contact customer service for any updates.

REI provides excellent customer service and a flexible return policy. Following the provided guidelines will help you navigate your inquiries and returns effectively.