InMotion's Return Policy

At InMotion, customer satisfaction is a top priority, and that includes offering a hassle-free return policy. Whether you're looking to return a defective product, exchange an item, or simply change your mind about a purchase, InMotion has you covered.

Standard Return Policy

InMotion offers a standard return policy, allowing customers to return most items within 30 days of purchase. To qualify for a return, the product must be in its original condition, with all packaging and accessories included. Proof of purchase, such as a receipt or order confirmation, is required for all returns.

If you find that your purchase has a manufacturing defect, InMotion provides a warranty on eligible products. The warranty period may vary depending on the item and will be specified in the product details on their website.

Special Holiday Return Policy

During the holiday season, InMotion extends its standard return policy to accommodate the gift-giving nature of this period. For purchases made between November 1st and December 24th, customers have until January 15th of the following year to initiate a return or exchange.

This special holiday return policy allows you to shop with confidence, knowing that if your gift doesn't quite hit the mark, there is ample time to make the necessary arrangements. However, it's important to note that the standard return policy still applies, requiring the product to be in its original condition and accompanied by proof of purchase.

How to Initiate a Return

To initiate a return, the first step is to contact InMotion's customer service. You can reach them conveniently by phone at 1-800-206-4099 or via email at [email protected]. Provide them with the necessary details, including your order number or proof of purchase, the reason for the return, and any additional relevant information. The customer service team will guide you through the process and provide you with further instructions.

Returning Items in-store

If you prefer returning your item in-store, InMotion has numerous physical locations across the United States, mainly found in airports. You can find the nearest InMotion store by visiting their website and using the store locator feature. When returning to a physical store, remember to bring the product, along with its packaging and accessories, as well as your proof of purchase.

Refund and Exchange Process

Once your return has been received and inspected by InMotion, a refund will be initiated. The refund will be issued in the original form of payment unless specified otherwise. If you opted for an exchange, InMotion will process the exchange and ship the new item to you promptly.

It's important to note that certain products, such as digital downloads, opened software, or personalized items, may not be eligible for return or exchange. Check the eligibility of your purchase to avoid any complications.

InMotion's commitment to customer satisfaction extends beyond their impressive product selection. With a straightforward return policy and multiple avenues for support, they ensure a smooth and convenient experience for their valued customers. For further inquiries regarding their return policy or product offerings, check InMotion's website.