How to Contact Retail Edge Customer Service

Retail Edge provides crucial support for small and medium-sized businesses using their point-of-sale software. Accessing customer service is important for resolving technical issues and getting assistance with software features or account-related questions. Here’s how to effectively contact Retail Edge customer service.

Retail Edge Customer Service Channels

Knowing the ways to reach Retail Edge's customer service can help you resolve your issues quickly.

Telephone Support

Retail Edge has multiple phone lines for specific inquiries:

General Phone: 802-549-4617
Toll-Free Sales: 800-755-9692

They also offer extensions for particular needs:

Sales: Ext 300
Emergency Enhanced Technical Support: Ext 301
Non-Emergency Enhanced Technical Support: Ext 302
RetailEdge Technical Support (No Support Plan): Ext 303
Other Technical Support Questions: Ext 304
All Other Calls: Ext 305

Telephone support is effective for urgent technical troubleshooting. Have your account information and details of the issue ready before calling.

Email Support

Retail Edge provides email support for various concerns:

Sales Information: [email protected]
Customer Support: [email protected]
General Information: [email protected]

Email support is suitable for detailed inquiries or when you need a written record. Include a clear description of your issue, your contact information, and relevant account details.

Online Helpdesk and Support Tickets

Retail Edge's website features an online helpdesk and support ticket system. You can submit issues directly and track their resolution. Provide detailed information and categorize your issue accurately for a better response.

FAQs and Community Forums

Before contacting support, check Retail Edge's website for a FAQ section or community forums. These resources can help resolve common issues independently.

Live Chat

Retail Edge may offer a Live Chat option on their website for real-time assistance during specific hours.

Efficient Customer Service Interaction Tips

Be Prepared: Gather all necessary details and account information before reaching out.
Be Clear and Concise: Describe your issue clearly, avoiding unnecessary details.
Be Patient: Allow reasonable time for a reply, as response times may vary by channel.
Follow Up: If your issue is unresolved or you haven’t received a response, contact them again.

Retail Edge's customer service channels provide the support needed for smooth retail operations. Always refer to the official website for the most current contact information.

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