How to Contact Hawthorn Bank Customer Service

Hawthorn Bank is dedicated to providing excellent customer service. Here are the ways to reach their support team for inquiries, banking services, or account concerns.

Phone Support

Hawthorn Bank offers phone support for customers. For general inquiries, you can call their toll-free number at 1-877-442-9846. Customer support is available Monday to Friday from 8 am to 9 pm and on weekends from 9 am to 5 pm. For telephone banking services, dial 1-877-735-3226, which is available 24/7. If you need to report a lost or stolen debit card, call 1-888-297-3416, also available 24/7.

Online Support

Hawthorn Bank provides online support for customers. Visit their website to find helpful resources, including contact information, FAQs, and forms. You can email their customer support team at online@hawthornbank.com for written communication regarding your inquiries.

Mobile App Support

Hawthorn Bank has a user-friendly mobile app for account access and customer service communication. You can download the app from both the Google Play Store and the Apple App Store. The app allows you to locate ATMs or branches and contact customer service directly. It emphasizes security with bank-level measures to protect your information.

Personal Appointments

Hawthorn Bank offers personal appointments with a Customer Experience Specialist for personalized service. You can schedule these appointments through their Customer Experience Center on their website. Appointments are available Tuesday through Thursday from 9:00 am to 3:00 pm at convenient locations.

Branch Visit

For in-person assistance, visiting a Hawthorn Bank branch is a good choice. They have various branch locations throughout Central and Western Missouri. Each branch is staffed with friendly and knowledgeable personal bankers ready to assist you. It is advisable to schedule a time with a personal banker in advance for a smoother experience.