How to Contact Finicity, a Mastercard Company, Customer Service

Finicity, a Mastercard Company, provides real-time financial data access and insights. The company specializes in technologies like open banking, allowing consumers to connect their bank accounts with financial service providers.

If you need customer service from Finicity, there are several ways to reach out.

Understanding Finicity's Services

Before contacting Finicity's customer service, it’s helpful to know their main business areas:

Consumer Financial Data APIs: Access to consumer financial account data for personal finance management, lending, and payments.
Credit Decisioning: Tools for lenders to gain insights into borrowers' financial behavior, aiding credit decisioning.
Financial Management Tools: APIs that help create budgeting and financial management tools for consumers.

With this knowledge, you can better establish contact with their customer service.

Contacting Finicity Customer Service

Via Phone

If you need immediate assistance, contacting Finicity by phone may be the fastest option. The specific customer service phone number is not publicly available, possibly due to varying services offered. If you partner with Finicity or use their services through your financial institution, reach out to your account manager for a direct contact number.

Via Email

For less urgent matters, emailing Finicity’s customer service is an option. Provide detailed information about your inquiry, including your contact information and relevant account or transaction details.

Developers can contact Finicity at sdk@finicity.com for technical queries and support.

Support Portal and FAQs

Finicity has a help center on their website that offers answers to common questions and troubleshooting assistance. You can visit Finicity's support section to browse articles related to your inquiry.

Finicity values its client relationships and aims to provide support. While detailed contact information may not be publicly available, businesses and financial institutions have channels through which they can reach Finicity's customer service team. Use the help center, email, or contact your account manager if you are an existing client.

Communicate your issues clearly and provide necessary information to ensure a prompt response. Finicity’s customer service is dedicated to helping users efficiently access their financial data services.

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