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How to Contact Essex Savings Bank Customer Service

Essex Savings Bank is a reputable financial institution that has been providing banking, trust, and investment services since 1851. If you are looking to contact their customer service for any inquiries, concerns, or assistance, there are several convenient methods available to you. In this article, we will explore various ways to reach out to Essex Savings Bank's customer service and get the help you need.

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Published onSeptember 17, 2023
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How to Contact Essex Savings Bank Customer Service

Essex Savings Bank is a reputable financial institution that has been providing banking, trust, and investment services since 1851. If you are looking to contact their customer service for any inquiries, concerns, or assistance, there are several convenient methods available to you. In this article, we will explore various ways to reach out to Essex Savings Bank's customer service and get the help you need.

Contacting Essex Savings Bank via Phone

If you prefer speaking directly to a customer service representative, calling their phone lines is an excellent option. Essex Savings Bank offers multiple phone numbers depending on the nature of your query. Here are the contact numbers you can use:

  1. General inquiries and assistance: You can reach Essex Savings Bank's customer service team by calling (860) 767-4414 or toll-free at (877) 377-3922. They are available to help with any questions or concerns you may have.

  2. Report a lost or stolen ATM or Debit Card: If you have lost your ATM or debit card or suspect it has been stolen, it is crucial to report it immediately to prevent any unauthorized transactions. In the U.S., you can call (800) 472-3272 for assistance. For international calls, use the number (614) 564-5105.

  3. ADA requests and inquiries: Essex Savings Bank is committed to providing accessibility for individuals with disabilities. If you have any ADA requests or need assistance, you can contact the ADA Coordinator at (860) 767-4414 or email them directly through their website.

Contacting Essex Savings Bank Online

In addition to phone support, Essex Savings Bank offers online channels through which you can contact their customer service team. The convenience of online communication allows you to reach out at any time, regardless of their business hours. Here are the online methods you can use to contact their customer service:

  1. Visit their Website: The official website of Essex Savings Bank is https://www.essexsavings.com/. You can explore their website to find information about their services, products, and operations. Additionally, you may find answers to frequently asked questions through their online resources.

  2. Fill out the Contact Form: On their website, Essex Savings Bank provides a contact form that you can fill out with your query, comment, or concern. Simply navigate to their "Contact" page, fill in the required details, and submit your message. A customer service representative will respond to your inquiry as soon as possible.

  3. Online Banking Client Support: If you need assistance with using Essex Savings Bank's online banking platform, their Online Banking Client Support team is available 24/7. You can call toll-free at 1 (844) 824-9387 to get help with any technical issues or general questions regarding online banking.

Additional Resources

Essex Savings Bank provides a range of additional resources and services that may be helpful to their customers. Here are a few such resources:

  1. Electronic Banking: Essex Savings Bank offers convenient electronic banking services that allow customers to make person-to-person payments, sign up for eStatements, make bill payments and transfers, and more. If you need support or have questions about these services, you can call 1 (844) 824-9387.

  2. Branch Services: Essex Savings Bank has multiple branches where you can access various services, including safe deposit boxes. These branches are located in Chester, Essex Village, Madison, and Old Lyme. The services and support available may vary by branch, so it's advisable to contact the specific branch for more information.

  3. Visit Local Branches: If you prefer face-to-face interactions, you can visit one of Essex Savings Bank's local branches. Their branch locations can be found on their website here. It is recommended to check their lobby hours beforehand to ensure you can receive assistance during your visit.

Remember, Essex Savings Bank is dedicated to providing excellent customer service and building long-term relationships. Whether you choose to reach out over the phone or utilize their online resources, their knowledgeable and friendly customer service team is ready to assist you with your banking needs.

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