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How to Contact Duke Customer Service

Duke Energy is a renowned energy company that provides services to residential and business customers. If you are a Duke Energy customer and need assistance regarding your account, billing, or any other inquiries, there are several ways to get in touch with their customer service.

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Published onSeptember 15, 2023
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How to Contact Duke Customer Service

Duke Energy is a renowned energy company that provides services to residential and business customers. If you are a Duke Energy customer and need assistance regarding your account, billing, or any other inquiries, there are several ways to get in touch with their customer service.

Contacting Duke Energy Customer Service

Phone Numbers

Duke Energy offers customer service representatives who are available to assist you over the phone. Here are the phone numbers you can use to reach them:

  • Customer Service Home: 800.777.9898
  • Business: 800.653.5307
  • International: 1.407.629.1010
  • Hearing or Speech Impaired (TTY or TDD Relay Service): 711
  • Investor Relations: 800.488.3853

Online Form

Duke Energy provides an online contact form on their official website. You can visit their Customer Service page and fill out the form with your specific inquiry or concern. A customer service representative will respond to your submission as soon as possible.

Mail Correspondence

If you prefer traditional mail correspondence, you can send your payments or other documents to Duke Energy at the following address:

Mail Payments Duke Energy P.O. Box 1094

Duke University Contacts

For matters related to Duke University, including admissions, graduate programs, and Duke University Hospital, there are separate contact details available.

Duke University Contacts

  • Admissions: If you have general questions about Duke University, you can email them at [email protected] or call their office at 919-684-3214.

Duke University Hospital Contacts

  • Patient Relations Department: For concerns, complaints, or inquiries related to Duke University Hospital, you can call their patient relations department at 919-681-2020 or send them an email. They are dedicated to addressing your concerns and directing requests to the appropriate hospital departments.
  • Media Inquiries: If you have media-related questions about Duke University Hospital, you can reach out to University Communications at 614 Chapel Drive Box 90563, Durham, NC 27708, or call them at (919) 684-2823.

Duke Health Contacts

Duke Health provides comprehensive healthcare services and support. If you have any questions or need assistance regarding billing, patient care, or Duke MyChart, here are the contact details you can use:

Duke Health Billing and Financial Resources

  • Customer Service: If you need help with your medical bill, you can call Duke Health's customer service at 919-620-4555 (local) or 1-800-782-6945 (toll-free) during their office hours from 8:00 am to 5:00 pm, Monday to Friday.

Duke MyChart Support

  • Support: If you have any issues or questions related to Duke MyChart, their online patient portal, you can visit their Duke MyChart Questions and Support page. They provide FAQs, instructional videos, and additional information on how to access and utilize Duke MyChart.

Duke University Office of Information Technology Support

Duke University's Office of Information Technology (OIT) offers support for faculty, staff, and students. If you require technical assistance or have IT-related queries, you can reach out to their IT Service Desk using the following options:

  • Phone and Chat Services: OIT provides nearly 24-hour support through live phone and chat services. You can contact their service desk team at the given phone number mentioned on their IT Service Desk page.
  • Walk-up Service Desk: If you prefer in-person assistance, OIT offers a walk-up service desk located at "The Link" in the lower level of Perkins Library.

Compliments, Suggestions, and Complaints

If you have any compliments, suggestions, or complaints related to Duke Health, there are multiple ways to get in touch:

  • Phone or Email: You can call Duke Health's representatives directly or fill out their online form to email them. They aim to respond within 7 days but kindly note that they cannot address medical emergencies through this form. In case of a medical emergency, please dial 911 or visit the nearest emergency room.

Conclusion

In conclusion, Duke Energy, Duke University, and Duke Health offer various channels for contacting their customer service departments. Whether you need assistance with energy services, university-related matters, or healthcare inquiries, there are phone numbers, online forms, and email options available for you to reach out and get the support you need.

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