How to Contact Cleco Customer Service

Cleco is a regulated electric utility company that serves approximately 290,000 retail customers in Louisiana. If you have questions or need assistance, Cleco provides various channels for reaching out to customer service.

Contact Us through Email and Online

You can contact Cleco customer service via email and their online services. Visit their official website at cleco.com and access the "Contact Us" page. Here, you will find an email option to communicate directly with the customer service team. Send your questions or requests, such as starting, stopping, or transferring service, reporting a streetlight outage, or any other concerns.

Additionally, consider signing up for a MyAccount on their website. This service allows you to pay your bill, view billing and payment history, report power outages, and manage your account easily.

Visit Cleco Customer Service Office

For face-to-face interaction, you can visit Cleco's customer service office in Slidell, Louisiana. For their contact information, including the phone number, check the Chamber of Commerce website. You can call 800-622-6537 to inquire about their office hours and obtain directions. The staff is ready to assist you with any questions or concerns.

Call Cleco Customer Service

For immediate assistance, call Cleco customer service at 1-800-622-6537. The customer service representatives can assist you with reporting power outages, discussing billing and payment options, or answering general inquiries.

Cleco's Alternative Customer Assistance Programs

Cleco offers assistance programs for customers experiencing financial hardships or low income. Some of these programs include:

Cleco Alternative Rate for Electricity (CARE) Program: Provides qualifying customers with reduced electric rates.
TOUCH Program: Offers energy-saving education, weatherization assistance, and bill payment assistance through partnerships with local agencies.
Power of Sharing Fund: A charitable fund that helps customers with bill payment assistance during difficult times.

To learn more about these programs and to see if you qualify, visit their official website at cleco.com.

Cleco is committed to providing excellent customer service through various communication channels. Their knowledgeable staff is ready to assist you with your requests and concerns. For specific account-related inquiries, have your customer account number ready, which can be found on your billing statement.

If you have further questions, Cleco's website features a detailed FAQ section about their services and customer accounts. Visit cleco.com for more details.

Reaching out to Cleco customer service is simple and convenient. They offer multiple channels of communication to cater to your needs. Whether you choose to contact them online, by phone, or by visiting their office, Cleco is dedicated to assisting you with quality service.

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