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How to Contact Cleco Customer Service

Cleco is a regulated electric utility company that serves approximately 290,000 retail customers in Louisiana. If you have any questions or need assistance, Cleco provides various channels through which you can easily reach out to their customer service. In this article, we will discuss different ways to contact Cleco customer service and how you can reach out to them for various queries and requests.

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Published onSeptember 15, 2023
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How to Contact Cleco Customer Service

Cleco is a regulated electric utility company that serves approximately 290,000 retail customers in Louisiana. If you have any questions or need assistance, Cleco provides various channels through which you can easily reach out to their customer service. In this article, we will discuss different ways to contact Cleco customer service and how you can reach out to them for various queries and requests.

Contact Us through Email and Online

One convenient way to get in touch with Cleco customer service is through email and by using their online services. By visiting their official website at cleco.com, you can access their "Contact Us" page. Here, you will find an email option to directly communicate with the customer service team. Feel free to send an email with your questions or requests, such as starting, stopping, or transferring service, reporting a streetlight outage, or any other concerns you may have.

Moreover, you can also sign up for a MyAccount on their website. This provides you with a range of online services, including the ability to pay your bill, view billing and payment history, report power outages, and much more. It is an efficient way to manage your account and access customer service options conveniently.

Connect through Social Media

Cleco understands the importance of social media platforms in customer communication. By visiting their Facebook page at @ClecoPower, you can direct message them with your queries or concerns. Cleco's customer service team is prompt in responding to messages, ensuring that you receive the assistance you need.

Visit Cleco Customer Service Office

If you prefer face-to-face interaction, you can visit Cleco's customer service office. Cleco has a dedicated customer service office in Slidell, Louisiana. You can find their contact information, including the phone number, on the Chamber of Commerce website here. By calling 800-622-6537, you can inquire about their office hours and get directions. Their knowledgeable staff is ready to assist you with any questions or concerns.

Call Cleco Customer Service

For immediate assistance or inquiries, you can call Cleco customer service at 1-800-622-6537. Their customer service representatives are available to help you with a wide range of services and issues. Whether you want to report a power outage, discuss billing and payment options, or require general assistance, Cleco's customer service team can provide the support you need.

Cleco's Alternative Customer Assistance Programs

Cleco strives to provide assistance to customers who may be experiencing financial hardships or have low income. They offer various customer assistance programs to help those in need. Some of these programs include:

  1. Cleco Alternative Rate for Electricity (CARE) Program: This program provides qualifying customers with reduced electric rates.
  2. TOUCH Program: Cleco partners with local agencies to provide energy-saving education, weatherization assistance, and bill payment assistance programs.
  3. Power of Sharing Fund: Cleco's charitable fund that helps customers in need with bill payment assistance during difficult times.

To learn more about these programs and see if you qualify, visit their official website at cleco.com.

Whether you choose to contact Cleco through email, social media, in-person visits, or phone calls, they are committed to providing excellent customer service. Their attentive and knowledgeable staff is ready to address your concerns and help you with various service requests. Cleco understands the importance of reliable and efficient customer support, ensuring you receive the assistance you require.

Remember, for specific account-related inquiries, it is always helpful to have your customer account number ready. You can find this information on your billing statement.

If you have any further questions or require additional information, Cleco's website offers a detailed FAQ section about their services and customer accounts. Visit their website at cleco.com for more details.

In conclusion, reaching out to Cleco customer service is straightforward and convenient. They offer multiple channels of communication to cater to various customer needs. Whether you choose to contact them online, through social media, by phone, or by visiting their customer service office, Cleco is dedicated to assisting you with exceptional service and addressing any inquiries or concerns you may have.

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