How to Contact Citizens Savings Bank Customer Service

Citizens Savings Bank is committed to providing excellent customer service and assistance to its clients. If you have any questions or concerns regarding your accounts or need assistance with any banking services, there are several ways to contact Citizens Savings Bank customer service. This article will guide you through the different methods available to reach out to their customer support team.

Phone Inquiries

If you prefer speaking directly to a customer service representative, you can reach out to Citizens Savings Bank through their phone number. By calling (888) 201-6505, you can have your general banking questions answered, such as inquiries about personal and business accounts, loans, savings, and certificates of deposit. The customer service hours are Monday to Friday from 7 am to 10 pm ET, Saturday from 9 am to 6 pm ET, and Sunday from 9 am to 6 pm ET. Additionally, specific services such as student loan refinancing, home loans, and savings and CDs have their designated hours.

Online Assistance

Citizens Savings Bank also provides online assistance through their website. By visiting Citizens Savings Bank, you can access various customer service resources and have your questions answered without the need for a phone call. The website features an FAQ section where you can find answers to frequently asked questions about account management, online banking, and other banking-related topics.

For more specific assistance, you can engage in a web chat with a customer service representative. By visiting the Web Chat section of the Citizens Savings Bank website, you can initiate a chat session and discuss your concerns in real-time. This option is particularly beneficial if you prefer a convenient and live interaction to address your inquiries or issues.

Branch Visits

If you prefer face-to-face interactions, Citizens Savings Bank has branches where you can personally meet with a customer service representative. To find a branch closest to your location, you can use the branch locator on their website or access it directly at Branch Locations in Florida | Citizens. This feature allows you to search for branch locations specifically in Florida, where Citizens Savings Bank operates. By visiting a branch, you can open checking or savings accounts, apply for loans, make deposits, and receive personalized assistance related to your banking needs.

Additional Support

In addition to the contact methods mentioned above, Citizens Savings Bank offers additional avenues for support and assistance. The website provides a "FindSupport" section, accessible at FindSupport - Citizens Bank, where you can find product resources, answers to frequently asked questions, and manage service cases. Opening a service case through this platform enables you to receive help and resolve any issues you may encounter with your accounts or banking services.

Alternatively, if you require assistance regarding credit card servicing, you can contact Client Services through the information provided in the "Contact Us" section of the FindSupport page. This dedicated support is specifically designed to address credit card-related queries and concerns.

Citizens Savings Bank understands the importance of customer service and aims to provide accessible and efficient support to its clients. Whether you prefer phone inquiries, online assistance, branch visits, or utilizing additional support resources, there are various channels available to ensure your banking needs are met and your questions are answered promptly.

Remember to have your account information ready when contacting customer service, as it will help expedite the process and ensure accurate assistance. Citizens Savings Bank is dedicated to providing a positive customer experience and looks forward to assisting you with all your banking requirements.