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How to Contact Citizens Business Bank Customer Service

Citizens Business Bank is dedicated to providing exceptional customer service to its clients. Whether you have a question, need assistance with your account, or want to inquire about their various financial products and services, there are several ways to get in touch with Citizens Business Bank's customer service team. This article will guide you through the different methods available to contact Citizens Business Bank customer service.

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Published onSeptember 18, 2023
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How to Contact Citizens Business Bank Customer Service

Citizens Business Bank is dedicated to providing exceptional customer service to its clients. Whether you have a question, need assistance with your account, or want to inquire about their various financial products and services, there are several ways to get in touch with Citizens Business Bank's customer service team. This article will guide you through the different methods available to contact Citizens Business Bank customer service.

Phone Inquiries

Citizens Business Bank offers phone support for various inquiries. If you prefer speaking directly to a customer service representative, you can call their dedicated phone number at 888.228.2265. The customer service team is available from Monday to Friday, between 8:00 AM to 6:00 PM (PT). This option is convenient for immediate assistance and resolving any account-related concerns.

Contact Form

If you prefer to reach out to Citizens Business Bank customer service online, you can fill out their Small Business Banking Contact Form. This form allows you to provide your information, including your zip code, phone number, and email address, along with details about your inquiry. The form can be found on their website. Once you submit the form, a representative will get in touch with you to address your concerns or inquiries.

Online Chat

Another convenient way to contact Citizens Business Bank customer service is through their web chat feature. By visiting their website, you can initiate a chat session with a customer service representative. This allows you to ask questions, seek assistance, and receive real-time responses. The web chat feature is ideal for quick inquiries or if you prefer typing out your concerns instead of making a phone call.

FAQ Section

If you have general questions or are looking for self-service options, Citizens Business Bank provides an extensive FAQ section on their website. This section covers a wide range of topics, including business banking, online banking, mobile banking, investments, and more. The FAQ section is designed to provide answers to commonly asked questions and may offer a solution without the need to contact customer service directly.

Branch Locator

For in-person assistance or to speak with a representative face-to-face, Citizens Business Bank has conveniently located branches. To find the nearest branch, you can visit their website and use their branch locator tool. This tool will provide you with the address, contact information, and operating hours of the branch closest to you. Visiting a branch allows you to receive personalized assistance and guidance from their knowledgeable staff.

Additional Support

Citizens Business Bank offers additional support through their FindSupport and Small Business Support resources. FindSupport provides access to product resources, frequently asked questions, and the ability to manage service cases. If you are unable to resolve an issue on your own, you can open a service case to receive further help. Small Business Support offers resources and information to help small businesses succeed, including guidance on applying for PPP loan forgiveness and tools to boost business growth in a post-COVID world.

In conclusion, contacting Citizens Business Bank customer service is easy and convenient. Whether you prefer phone support, online communication through contact forms or web chat, or in-person assistance at a branch, Citizens Business Bank strives to provide the help and guidance you need. Additionally, their FAQ section and additional support resources offer self-service options for common inquiries. When reaching out to their customer service team, you can expect prompt and professional assistance to address your concerns and provide the necessary support for your banking needs.

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