How to Contact Citizens Business Bank Customer Service

Citizens Business Bank focuses on providing quality customer service. If you have questions or need assistance with your account, there are several ways to contact their customer service team. Here is a guide to the available methods.

Phone Inquiries

You can reach Citizens Business Bank by phone for various inquiries. Call their dedicated number at 888-228-2265. Customer service representatives are available from Monday to Friday, 8:00 AM to 6:00 PM (PT). This option is effective for immediate assistance with account-related concerns.

Contact Form

If you prefer online communication, you can fill out the Small Business Banking Contact Form. This form lets you submit your information, including your zip code, phone number, and email address, along with details about your inquiry. The form is available on their website. A representative will contact you after you submit the form.

Online Chat

Another option is to use the web chat feature on their website. This allows you to initiate a chat session with a customer service representative. You can ask questions and receive real-time responses. The web chat feature is suitable for quick inquiries.

FAQ Section

Citizens Business Bank has an extensive FAQ section on their website. This section addresses a range of topics, such as business banking and online banking. It can help you find answers without needing to contact customer service directly.

Branch Locator

For in-person assistance, Citizens Business Bank has various branches. To find the nearest branch, visit their website and use the branch locator tool. This tool provides branch addresses, contact information, and operating hours, allowing you to receive personalized assistance.

Additional Support

Citizens Business Bank offers further support through FindSupport and Small Business Support resources. FindSupport gives access to product resources and the option to manage service cases. Additionally, Small Business Support provides guidance and resources to help small businesses succeed.

Contacting Citizens Business Bank customer service is straightforward. You can choose between phone support, online contact forms, web chat, or visiting a branch. Their FAQ section and additional resources also offer self-service options for common inquiries. When you reach out, expect prompt and professional assistance for your banking needs.

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