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How to Contact Citizens Bank Customer Service

Citizens Bank is committed to providing exceptional customer service and support to its clients. Whether you have a question, need assistance with a banking product or service, or want to address a concern, there are multiple ways to contact the Citizens Bank customer service team. In this article, we will explore the various methods you can use to get in touch with a representative from Citizens Bank.

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Published onSeptember 18, 2023
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How to Contact Citizens Bank Customer Service

Citizens Bank is committed to providing exceptional customer service and support to its clients. Whether you have a question, need assistance with a banking product or service, or want to address a concern, there are multiple ways to contact the Citizens Bank customer service team. In this article, we will explore the various methods you can use to get in touch with a representative from Citizens Bank.

Contact Us Page

Citizens Bank has a dedicated "Contact Us" page on its official website, www.citizensbank.com/customer-service/contact-us.aspx. Here, you can find a comprehensive list of options to reach out to the bank. The page provides information on different categories such as FAQs, account documents, and branch locations. You can navigate through these categories to find answers to commonly asked questions or locate a nearby branch.

Phone Support

If you prefer speaking to a customer service representative over the phone, Citizens Bank offers several contact numbers depending on your specific query or request. You can reach out to Citizens Bank's general customer service line at (888) 201-6505. The support hours for general inquiries are Monday to Friday, 7 am to 10 pm ET, and Saturday to Sunday, 9 am to 6 pm ET.

For specific banking products like student loan refinancing, home loans, or savings and CDs, Citizens Bank provides separate contact numbers to ensure focused assistance. For example, to discuss student loan refinancing options, you can dial (888) 201-6505 from Monday to Friday, 8 am to 9 pm ET, and on Saturdays from 8:30 am to 5 pm ET.

Web Chat Support

Citizens Bank understands the need for instant online support, which is why they offer a web chat option. Simply visit client.citizensbank.com/s/web-chat to access the web chat platform. This allows you to connect with a representative in real-time for any inquiries or concerns you may have. Web chat services are available during regular business hours.

Mobile and Online Banking Support

For assistance with mobile and online banking, Citizens Bank has a dedicated phone line at (800) 656-6561. This helpline is available 24/7 to troubleshoot any issues you may encounter while using the bank's digital platforms. Additionally, Citizens Bank provides online banking demos on their website to help you navigate various features and understand the functionalities better.

Social Media Engagement

Citizens Bank maintains an active presence on various social media platforms such as Facebook, Twitter, and LinkedIn. You can follow or connect with Citizens Bank on these platforms for updates, news, and even customer service queries. While social media may not offer the same level of personalized assistance as other channels, it can be a useful way to stay connected and interact with the bank's community.

DoNotPay Assistance

An alternative method to avoid long customer service phone queues is by leveraging a service like DoNotPay. According to their website donotpay.com, DoNotPay provides guidance on the best ways to contact Citizens Bank's customer service efficiently. They offer strategies to bypass long wait times and connect directly with a live customer service agent.

Additional Resources

The Citizens Bank website provides a wealth of information through its FAQs and customer service resources. You can access these valuable resources by visiting the following links:

  • Mobile & Online Banking FAQs: This page addresses questions related to online and mobile banking services, including how to sign up, access investment accounts, and ensure the safety of online banking.
  • Customer Service FAQs: Here, you can find comprehensive answers to general inquiries about Citizens Bank's services and how to reach out to them.
  • Mortgage FAQs: If you have specific inquiries regarding home mortgages and refinancing, this page offers explanations on topics such as PMI, fixed versus adjustable rates, and the appraisal process.

Citizens Bank strives to provide transparent and accessible customer service options to its clients. With various channels available, including phone support, web chat, and valuable online resources, you can easily reach out to a representative and receive the support you require.

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