How to Contact Citizens Bank Customer Service

Citizens Bank offers multiple ways to reach its customer service team. Whether you have questions, need assistance with banking products, or want to address a concern, the bank provides several options for communication.

Contact Us Page

Citizens Bank has a dedicated "Contact Us" page on its official website, www.citizensbank.com/customer-service/contact-us.aspx. This page lists options to reach out to the bank, including FAQs, account documents, and branch locations. You can navigate through these categories to find answers to common questions or locate a nearby branch.

Phone Support

For direct assistance, you can call Citizens Bank's general customer service line at (888) 201-6505. The support hours for general inquiries are Monday to Friday, 7 am to 10 pm ET, and Saturday to Sunday, 9 am to 6 pm ET.

If you have questions about specific banking products like student loan refinancing or home loans, separate contact numbers are available. To discuss student loan refinancing options, for example, you can reach (888) 201-6505 from Monday to Friday, 8 am to 9 pm ET, and Saturday from 8:30 am to 5 pm ET.

Web Chat Support

Citizens Bank offers a web chat option for instant online support. You can access this service by visiting client.citizensbank.com/s/web-chat. This allows you to chat with a representative in real-time during regular business hours.

Mobile and Online Banking Support

For issues related to mobile and online banking, Citizens Bank has a dedicated helpline at (800) 656-6561. This support line is available 24/7 for troubleshooting on the bank's digital platforms. Additionally, the Citizens Bank website offers online banking demos to help users navigate various features.

DoNotPay Assistance

To avoid long wait times, you can utilize a service like DoNotPay. This service provides guidance on efficient ways to contact Citizens Bank's customer service. It offers strategies to bypass lengthy queues and connect directly with a live representative.

Additional Resources

Citizens Bank's website features a range of FAQs and customer service resources:

Mobile & Online Banking FAQs: This section covers questions about signing up, accessing investment accounts, and ensuring the safety of online banking.
Customer Service FAQs: This resource provides comprehensive answers to general inquiries about Citizens Bank's services and communication methods.
Mortgage FAQs: For inquiries about home mortgages and refinancing, this section explains topics such as PMI, fixed versus adjustable rates, and the appraisal process.

Citizens Bank aims to provide accessible customer service options. With multiple channels available, you can easily reach a representative and get the support you need.

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