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How to Contact Care.com Customer Service

Are you a member of Care.com and in need of assistance? Don't worry, contacting their customer service is easy and convenient. In this article, we will walk you through different ways you can reach out to Care.com's customer support team to get the help you need.

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Written byDavid Thompson
Published onSeptember 15, 2023
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How to Contact Care.com Customer Service

Are you a member of Care.com and in need of assistance? Don't worry, contacting their customer service is easy and convenient. In this article, we will walk you through different ways you can reach out to Care.com's customer support team to get the help you need.

1. Phone Support

One of the fastest ways to get in touch with Care.com is through phone support. Simply pick up your phone and dial +1-877-227-3115. Once you are connected, press 3 to speak with a real person who can assist you with your request. This method is recommended if you need immediate assistance and prefer speaking to a representative directly.

Click here to learn more about contacting Care.com's customer service through phone support.

2. Email and Live Chat

If you prefer written communication, you can reach out to Care.com's Member Care team via email or live chat. However, it is important to note that email and live chat support are only available for members with upgraded accounts. Basic members can access the Frequently Asked Questions (FAQ) section in the Help Center for answers to common queries.

To upgrade your account and gain access to email and live chat support, visit the Care.com website's Contact Support page. Click here to go directly to the page.

3. FAQ and Help Center

Before reaching out to customer service, it's worth checking the FAQ and Help Center sections on the Care.com website. These resources provide answers to commonly asked questions and cover a wide range of topics related to membership, billing, cancellations, and more.

To access the FAQ and Help Center, visit the Care.com website and scroll down to the bottom of the page. Click on the "Contact Us" link, and on the next screen, you will find options to explore the FAQ sections for caregivers or families. Alternatively, you can fill out their contact form to submit your query.

Click here to visit the Care.com FAQ and Help Center.

4. Other Contact Methods

In addition to phone, email, live chat, and the FAQ section, there may be other ways to contact Care.com's customer service. However, it is crucial to note that the authenticity and availability of these methods may vary. Only rely on the official Care.com website and the provided contact information when reaching out to them.

Conclusion

Getting in touch with Care.com's customer service is a straightforward process. Whether you prefer speaking to a representative over the phone, communicating via email or live chat, or accessing the FAQ and Help Center, Care.com has options to suit your needs. Remember to always use the official contact information provided by Care.com to ensure a reliable and efficient customer support experience.

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