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How to Contact Bank of America Merrill Lynch Customer Service

Bank of America Merrill Lynch is committed to providing exceptional customer service to its clients. Whether you need assistance with your account, have questions about investment options, or require support with any other banking-related matter, there are several ways to get in touch with their customer service team. This article will guide you through the different contact options available and provide you with the necessary information to reach out to Bank of America Merrill Lynch.

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Published onSeptember 17, 2023
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How to Contact Bank of America Merrill Lynch Customer Service

Bank of America Merrill Lynch is committed to providing exceptional customer service to its clients. Whether you need assistance with your account, have questions about investment options, or require support with any other banking-related matter, there are several ways to get in touch with their customer service team. This article will guide you through the different contact options available and provide you with the necessary information to reach out to Bank of America Merrill Lynch.

Contacting Bank of America Merrill Lynch Customer Service

1. Phone

One of the most direct and immediate ways to get in touch with Bank of America Merrill Lynch's customer service is by phone. Here are the contact numbers for different services:

  • For Merrill Edge Advisory Center, call 1.888.654.6837.
  • For Merrill Edge Self-Direct Investing, call 1.877.653.4732.
  • For Merrill Lynch Wealth Management, call 1.800.MERRILL (637.7455).

These numbers are available during business hours, Monday to Friday.

2. Online Chat

You can connect with a Bank of America Merrill Lynch representative through their online chat service. Simply visit their website and look for the chat feature, which should be easily accessible. Online chat provides a convenient way to get real-time assistance and have your queries resolved quickly.

3. Email

While email is not available for most topics, you can still reach out to Bank of America Merrill Lynch by making an appointment or visiting a financial center. You can also connect with them through their Facebook page or Twitter account (@BofA_Help) for assistance with non-sensitive matters.

4. Mail

If you prefer traditional mail, you can write to Bank of America at the following address:

Bank of America
PO Box 25118
Tampa, FL 33622-5118

Remember not to include any sensitive information, such as account numbers or Social Security numbers, to ensure the security of your communication.

5. Merrill Lynch Client Services

For specific queries regarding Merrill Lynch credit cards, rewards, benefits, and concierge services, you can contact the following numbers:

  • For Merrill Lynch credit cards, call 1.800.478.6030.
  • For lost or stolen credit cards, call 1.800.900.6651.
  • For inquiries related to rewards, benefits, or Merrill Lynch Concierge, call 1.800.419.0000.

6. Merrill Lynch HelpDesk

If you require assistance with login support or have security-related questions, you can reach out to the Merrill Lynch HelpDesk. The contact numbers are as follows:

  • For Merrill Lynch Wealth Management Clients, call 1.800.MERRILL (637.7455).
  • For Merrill Advisory Center Clients, call 1.888.654.6837.
  • For Merrill Edge Self-Directed Clients, call 1.877.653.4732.

These numbers ensure you receive specialized support based on the specific services you are using.

7. MyMerrill

If you are a Merrill client and currently working with a Merrill advisor, you can log in to MyMerrill for additional support. MyMerrill provides access to personalized assistance and a range of resources specific to your account.

Conclusion

When it comes to contacting Bank of America Merrill Lynch Customer Service, there are various channels available to suit your preference. Whether you prefer phone support, online chat, email, or traditional mail, Bank of America Merrill Lynch strives to provide efficient and helpful assistance to address your banking needs. Remember to have relevant information regarding your account ready before reaching out to ensure a smoother and more effective interaction.

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