How to Contact Harbor Freight Tools Customer Service and Their Return Policy
If you have issues with your purchase from Harbor Freight Tools, knowing how to contact their customer service is crucial. This article outlines the contact methods and return policy details.
Contacting Harbor Freight Tools Customer Service
Harbor Freight Tools offers several methods to get in touch with their customer support team. Here are the different ways to contact them:
-
Phone: Call their toll-free number at 1-800-444-3353. Have your order number and product details ready when calling.
-
Email: Send an email describing your issue to [email protected]. Include your order number and relevant information for a quicker response.
-
Live Chat: Use the live chat feature on their website to talk to a representative in real-time. Find the chat button on their homepage to start the conversation.
-
Mail: Write a letter to Harbor Freight Tools' corporate office at 26541 Agoura Road, Calabasas, CA 91302. This method may take longer for a response.
Regardless of the method you choose, be polite and provide all relevant details about your issue to help their customer service team assist you effectively.
Harbor Freight Tools Return Policy
Harbor Freight Tools has a clear return policy to ensure customer satisfaction. Here are the key points of their return policy:
-
90-Day Return Policy: Most unopened and unused items can be returned within 90 days for a refund or store credit.
-
Original Receipt: Return items with the original purchase receipt or packing slip as proof.
-
Product Condition: Only items in their original packaging and in new, unused condition are eligible for return. Some items may have specific restrictions.
-
In-Store Returns: If you bought your item at a retail store, you can return it to any Harbor Freight Tools location with the item and receipt.
-
Online Returns: Items purchased online can be returned in-store or by mail. To return by mail, contact customer service to get a Return Merchandise Authorization (RMA) number.
-
Return Shipping: You will pay for return shipping unless the return is due to an error by Harbor Freight Tools.
-
Refunds and Store Credit: After processing your return, you will receive a refund to your original payment method or store credit, based on your choice.
Review the return policy on Harbor Freight Tools' website or contact customer service for any updates before initiating a return.
