Famous Footwear Return Policy and Extended Holiday Return Policy

Famous Footwear, known for its wide selection of footwear and accessories, offers a customer-friendly return policy. Understanding that customers may need to return or exchange their purchases for various reasons, the company aims to provide a hassle-free experience. In addition, Famous Footwear also has an extended holiday return policy, allowing customers to shop with confidence during the holiday season. Let's take a closer look at the details of their return policy and the extended holiday return policy.

Regular Return Policy

Famous Footwear's regular return policy allows customers to return or exchange items within 60 days of purchase. To be eligible for a return or exchange, the merchandise must be unworn, in its original condition, and accompanied by proof of purchase such as a receipt or packing slip. Customers can return items either by visiting a Famous Footwear store or by using the online returns process.

If the purchase was made using a credit/debit card, the refund will be issued to the original payment method. Cash refunds are available for purchases made in-store. If a customer chooses to return an online purchase to a Famous Footwear store, they will receive an immediate refund. However, returning through the online process may take a few days for processing and confirmation of the refund.

Online Returns

For customers who prefer the convenience of online shopping, Famous Footwear provides a simple and straightforward online returns process. By logging into their Famous Footwear account, customers can initiate a return request from their order history. The package can then be shipped back using a prepaid return label provided by the company.

Customers are responsible for the return shipping costs, which will be deducted from the total refund amount. Once the returned merchandise is received and processed, Famous Footwear will issue the appropriate refund.

Extended Holiday Return Policy

Understanding the unique circumstances of holiday shopping, Famous Footwear offers an extended return policy during the holiday season. Purchases made between November 1st and December 24th can be returned or exchanged until January 31st of the following year. This allows customers to shop in advance for gifts without worrying about strict return deadlines.

The same terms and conditions apply to the extended holiday return policy as to the regular return policy. The merchandise must be in its original condition, accompanied by proof of purchase, and returned within the specified time frame. Whether shopping for oneself or for others, Famous Footwear ensures that their customers have ample time to make any necessary returns or exchanges.

Exceptions and Restrictions

While Famous Footwear aims to provide a seamless return experience, there are certain exceptions and restrictions to keep in mind. Personalized/customized items, such as monogrammed shoes or accessories, cannot be returned or exchanged unless they are defective or damaged. Additionally, any items marked as "final sale" are not eligible for returns or exchanges.

It's also worth noting that the return policy may vary for items purchased from Famous Footwear's marketplace partners. Customers should refer to the partner's return policy for information on returning or exchanging these items.

Conclusion

Famous Footwear strives to create a positive shopping experience by offering a flexible return policy. With a generous 60-day window for returns or exchanges and an extended holiday return policy, customers can shop confidently knowing they have options if their purchases don't meet their expectations. Whether returning in-store or through the online process, Famous Footwear aims to make the return process as seamless as possible, ensuring customer satisfaction.