Family Video Return Policy

Family Video is a well-known movie and game rental store with numerous locations across the United States. With an extensive collection of movies, TV shows, and video games, Family Video aims to provide customers with an enjoyable and convenient entertainment experience. As part of their dedication to customer satisfaction, they have a clear and straightforward return policy in place.

Website URL: Family Video

General Return Policy

Family Video has a customer-friendly return policy that allows customers to return rented items within a designated timeframe. If you are dissatisfied with a rental, have finished watching it, or no longer wish to keep it, you can return it to any Family Video store within the rental period to avoid further charges.

To qualify for a return, the item must be in its original condition and include all accompanying materials, such as DVD or Blu-ray discs, cases, and inserts. The items must also be returned with the original rental receipt.

Rental Periods and Late Fees

It is crucial to adhere to the rental periods set by Family Video to avoid any additional charges. Rental periods for movies and TV shows are generally two nights, while video games can be rented for up to five nights.

If you fail to return items within the agreed-upon rental period, late fees may apply. The late fee will vary depending on the type of item rented and the length of the delay. However, Family Video understands that unforeseen circumstances may arise, and they have a customer-focused approach to handling late fees. In such cases, it is best to contact their customer service for guidance and support.

Holiday Return Policy

During special occasions, such as holidays, Family Video may offer a more generous return policy. However, it is important to note that their return policies may vary from year to year, so it is always advisable to check their website or contact customer service to get the most up-to-date information.

Therefore, for a current understanding of Family Video's holiday return policy, customers should visit their website or contact them directly through their customer service channels. The website provides detailed information about their return policies and offers a store locator tool to find the nearest Family Video location.

Customer Service

Family Video prioritizes providing excellent customer service and ensures that customers have multiple channels to seek assistance or inquire about their return policy. If you have any questions or concerns regarding returns, late fees, or any other matter, you can contact them via phone or email.

For immediate assistance, you can reach out to their customer service team by calling +1-888-332-6843. Alternatively, you can send an email with your query to [email protected]. Family Video's dedicated customer service team is committed to promptly addressing customer inquiries and providing the necessary support.

Conclusion

Family Video aims to make the rental experience as seamless and enjoyable as possible for their customers. With a clear return policy and a focus on customer satisfaction, they strive to meet the needs of all movie and game enthusiasts. It is advisable to review their return policy guidelines, especially during holidays, by visiting their website or reaching out to their customer service team for the most accurate and up-to-date information.